Facility Manager - Customer experience leader

Facility Manager - Customer Experience Leader (Full-Time)

Join Value Store It Self Storage, a leading name in the Southeastern US self-storage industry! We're not just providing space; we're delivering peace of mind and a seamless experience for our customers. We're seeking a dedicated and proactive Facility Manager to be a pivotal part of our team, ensuring the smooth and efficient operation of our properties.

This full-time role is ideal for an energetic individual who excels at customer service, possesses a sharp business sense, and is ready to take full ownership of daily operations. If you have a "can-do" attitude and a passion for leading a team and maintaining top-tier facilities, we want to hear from you!

Your Day-to-Day Impact:

As a Facility Manager, you'll be the primary leader and resource for our customers and staff, ensuring our facilities run smoothly and efficiently. You'll play a crucial role in:

• Driving Sales & Occupancy: Skillfully convert phone and walk-in inquiries into rentals, effectively showcasing the benefits of Value Store It solutions and maximizing unit occupancy.


• Financial Stewardship: Accurately handle cash, manage daily bank deposits, oversee accounts receivable, and implement collections strategies to support our financial goals.


• Exceeding Customer Expectations: Provide exceptional service by greeting customers warmly, resolving their concerns promptly, and proactively presenting our offerings. You'll be the ultimate point of contact for customer satisfaction.


• Operational Precision: Maintain accurate customer records, proficiently utilize our computer systems, manage administrative tasks, and ensure overall operational efficiency.


• Comprehensive Facility Management: Oversee all aspects of the facilities’ appearance and functionality, including curb appeal, daily lock checks, preventative maintenance, and guiding Maintenance Workers. You'll ensure our properties meet the highest standards of cleanliness, safety, and functionality. This includes conducting regular inspections and coordinating repairs.


• Community Engagement: Actively promote Value Store It Self Storage within the local community, building relationships and enhancing our brand presence.


• Team Leadership & Development: Provide guidance and support to on-site staff (e.g., Maintenance Workers), fostering a collaborative and high-performing team environment. This role acts as the primary leader when the Property Manager is off-site, and takes initiative to develop new processes and procedures for improved operational workflow.

What We're Looking For:

• High School Diploma/GED or equivalent; Associate's or Bachelor's degree preferred.


• Minimum of three years of experience in a customer-facing leadership role, direct sales, retail management, or facility operations.


• A positive attitude, strong integrity, and the ability to adapt to new challenges and lead a team effectively.


• Excellent verbal and written communication skills to effectively interact with customers, management, and staff.


• Proficiency in Microsoft Windows environments; experience with QuickBooks or similar property management software is a plus.


• A valid driver's license and willingness to travel to different sites as needed for operational oversight.


• Proven ability to work effectively with minimal supervision, demonstrating strong initiative and problem-solving skills.


• Prior supervisory or management experience is highly valued.

Benefits of Being a Value Store It Teammate:

Full-time Facility Managers working 35 or more hours per week are eligible for an attractive benefits package, including:

• Health, Vision, and Dental Insurance


• Complimentary Life Insurance


• Complimentary Short-Term Disability


• 401(k) with Company Matching


• 3 weeks of Paid Time Off


• Profit Sharing


• Holiday Pay


• Holiday Bonuses


• Generous Monthly Incentive Programs


• Opportunities for Professional Development and Growth

Work Environment & Schedule:

Your work will be a blend of office duties, outdoor facility tasks, and leadership responsibilities, requiring comfort in various weather conditions. Our typical operating hours are Monday-Friday 9:00 AM – 6:00 PM, Saturday 9:00 AM – 6:00 PM, and Sunday 10:00 AM – 2:00 PM at most locations. You'll generally have two days off per week, not typically Sundays.

If you're ready to make a significant impact, lead a team, and grow with a dynamic company, apply to become our next Facility Manager today!