Insurance Services Specialist - Outpatient Insurance Services - Orion Building
Location: Orion Building -6630 Orion DriveFort Myers FL 33912
Department: Outpatient Insurance Services (OIS)
Work Type: Full Time
Shift: Shift 1/8:00:00 AM to 4:30:00 PM
Minimum to Midpoint Pay Rate: $16.49 - $20.16 / hour
Summary
🌴 Insurance Services Specialist Full-Time (On-Site Call Center Role)
📍 Fort Myers, FL Near Gulf Coast Medical Center
🕗 MondayFriday | 8:00 AM4:30 PM
Calling all skilled Health Insurance pros across Southwest Florida. If your superpowers include insurance verification, prior authorizations, and financial screening, Lee Health wants you on our behind-the-scenes hero squad.
This role keeps you off the frontlines of patient care while placing you squarely at the heart of reimbursement success. You will work in our centralized call center verifying coverage, securing authorizations, and ensuring patients can access their care without delay.
🎯 What Youll Do
Master high-volume inbound and outbound calls with confidence
Verify insurance benefits and obtain authorizations with speed and accuracy
Complete financial screenings using Epic and other key systems
Interpret insurance guidelines and medical documentation
Support revenue cycle excellence through top-tier detail focus
What Makes You a Match
Located in Southwest Florida and able to work on-site
Insurance, financial counseling, or medical office experience required
High school diploma or equivalent
Familiarity with Epic EMR a plus
Strong communication skills, phone presence, and computer savvy
A knack for organization, multitasking, and analytical thinking
💙 Why Youll Love It Here
You help patients access care. You protect reimbursement. You strengthen one of the most respected health systems in SWFL. Your work keeps everything moving.
As the first point of access for Lee Health patients, this position completes and assists with Insurance Verification, authorizations, and financial screening to secure maximum reimbursement for the Lee Health System. It also requires excellent verbal, analytical and customer service skills due to the varying methods of continuous communication that occurs telephonically. Requires extensive computer knowledge and analytical experience to navigate and interpret the information provided by a multitude of entities. Requires prioritization, detail orientation, organized, flexible while working within high volume work queues. This job requires the ability to understand medical terminology pertinent to obtaining the authorizations needed for services.
Requirements
Educational Requirements
| Degree/Diploma Obtained | Program of Study | Required/ Preferred | and/or |
| High School Diploma or Equivalent | Required |
Experience Requirements
| Minimum Years Required | Area of Experience | Required/ Preferred | and/or |
| Less than 1 Year | Clerical/Administrative Healthcare Insurance Epic EMR System Customer Service | Required Required Preferred Preferred | and and and |
State of Florida Licensure Requirements
| Licenses | Required/ Preferred | and/or |
| Not Required |
Certifications/Registration Requirements
Certificates/Registrations Required/
Preferred
Not required
Other Requirements
Requires excellent communication and interpersonal skills, IT/computer proficient, basic math skills, knowledge of insurance verification and medical billing helpful.
US:FL:Fort Myers
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