IT Support Technician - Orlando, FL
Orlando, FL Applications will be accepted on an ongoing basis. ICR is looking for an IT Support Technician that will provide end-user support both in-person at their physical work location and remotely to ICR users at sites across the globe.
Essential Duties and Responsibilities
- Provide IT helpdesk support (Tier 1) for end-users on-site and remotely and via email, phone, and chat
- Configure and maintain equipment including desktops, laptops, virtual machines, printers, and phones
- Create and maintain user accounts, including password reset and access management
- Document common issues, solutions, and procedures to expand team knowledge
- Support the IT infrastructure team including patching, rebooting, and performing physical maintenance
- Ensure end-users and systems adhere to Information Assurance (IA) guidelines and best practices
- Provide on-call support after hours, as required, to support critical operations
Required Skills and Qualifications
- Active Top Secret Security Clearance with SSBI
- Minimum one (1) year of experience in an IT help-desk environment
- Ability to assess, triage, and resolve common technical issues
- Experience imaging, configuring, and repairing PCs, including basic hardware upgrades (hard drive, RAM)
- Strong customer service skills, with the ability to interact with both internal and external customers
- Strong communication skills, both oral and written
- Current DoD 8570 IAT Level 2 baseline certification (ex Security+ CE) or ability to obtain within 2 months of start date
Desired Skills and Qualifications
- Associate's degree in Information Technology related field
- Experience providing support in an environment with multiple isolated networks
- Experience supporting a Microsoft Windows-based environment (Windows 11, Terminal Services, Active Directory, and Group Policy)
- Experience supporting Linux (RHEL, Ubuntu) workstations and servers
- Experience administering Microsoft Office365
- Experience creating and maintaining VMs in VMWare ESXi/vCenter
- Experience performing switch port changes or basic network switch configuration
- Experience using IT Service Management tracking software
- Hardware repair certification (such as Dell TechDirect)
- Ability to lift and move equipment (up to 40 lbs), access wiring closets or under‑desk cabling as part of routine hardware support.
- Multiple isolated enclaves.
- VMware virtualized infrastructure
- Windows and Linux mixed‑OS environments
- Enterprise endpoints, printers, scanners, VoIP & Video Teleconferencing (VTC)
- Strict adherence to security controls and access protocols
Salary Range : $78,853 - $123,219
ICR offers a comprehensive benefits package that includes:
- Company equity
- Retirement plan
- Company‑paid health care benefits
- Flexible paid time off
- Eligibility for performance‑based raises and bonuses
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