Sr. Product Manager - Cart & Checkout
- Define, communicate, and champion the long-term product vision, strategy and roadmap for Cart, Checkout and Commerce Platform in alignment with Southern Glazer's priorities.
- Manage multiple, complex products or new product builds across three or more teams within a workstream along with the product release schedule.
- Demonstrate customer-centricity by advocating user needs to the Product and Technical Product Managers and ensuring translation of needs into requirements for development.
- Oversee the product through its lifecycle, track product performance and related outcomes, and gather customer/client feedback to improve the product.
- Act as the lead and subject matter expert for the product, communicating product updates and performance metrics to applicable teams, leadership, and clients/customers.
- Collaborate with Initiative and Epic owners to develop business cases and gather data critical for new products and improvements. Champions the investments required to deliver vision.
- Analyze market and competition data to create/update product features that meet customer needs and align with market/industry standards.
- Ensure that the product features are compliant with requirements and/or restrictions.
- Evangelize business and technology trends that can improve the product's business value.
- Create and manage against OKRs.
- Bachelor's degree in related field (e.g., Computer Science, Information Technology, Business Administration, etc.) or equivalent combination of education and work experience.
- Typically, 5 - 9 + years of experience in product management, technology, or related experience. This usually includes at least 1 year experience leading teams.
- Experience managing bottom-of-funnel eCommerce experiences, including cart, checkout, order confirmation and post-order flows, as well as familiarity with supporting backend platforms and systems.
- Experience working in B2B commerce environments preferred.
- Experience with the principles of design thinking and lean and agile software delivery.
- Experience in budgeting and financial management related to products is a plus.
- Background in at least three disciplines, such as business, technology, application development, or operations in a multi-tier environment
- Native-level proficiency/fluent in English.
- Advanced knowledge of functional and conceptual technical matters and agile development methodologies.
- Advanced knowledge of product management best practices, functional design, and application delivery methodology.
- Deep knowledge and experience of methods and practices for defining product(s) strategy, vision, and plan, driving continuous improvement, defining and operationalizing roadmaps.
- Deep knowledge of operating environments (e.g., Windows, UNIX and Linux when necessary) and technical components.
- Deep knowledge of principals: Project Management Professional, Certified Information Systems Security Professional, Certified Scrum Master etc.
- Basic knowledge of design thinking, APIs and integration, agile methodologies, big data and UI/UX design.
- Leading skills with OKRs to effectively define, manage, and track products, continuously focusing on customer and business outcomes.
- Demonstrated business analysis skills to identify business needs and provide solutions to challenges.
- Demonstrated discovery and validation skills to identify valuable problems and validate proposed solutions.
- Proven ability to promote innovative ideas and accept the risks that are required to lead change.
- Ability to channel curiosity into ideas, plans and potential next steps across external or internal customer processes and problems.
- Ability to maintain a full product life cycle perspective, and work to balance short-term achievements with long-term goals.
- Ability to understand the most important product KPIs and manage the product effectively to meet performance goals.
- Ability to drive execution in the product line without becoming overly focused on micro deliverables.
- Physical demands with activity or condition for a considerable amount of time include sitting and typing/keyboarding using a computer (e.g., keyboard, mouse, and monitor) or mobile device
- Physical demands with activity or condition may occasionally include walking, bending, reaching, standing, and stooping
- May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs
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