OPERATIONS REVIEW SPECIALIST - 60060348

Requisition No: 862166 

Agency: Children and Families

Working Title: OPERATIONS REVIEW SPECIALIST - 60060348

 Pay Plan: Career Service

Position Number: 60060348 

Salary: $47,668.01, in accordance with DCF salary policy 

Posting Closing Date: 10/07/2025 

Total Compensation Estimator

INTERNAL AGENCY OPPORTUNITY.
ONLY CURRENT DCF EMPLOYEES WILL BE ELIGIBLE.

OPERATIONS REVIEW SPECIALIST

Department of Children and Families

The Florida Department of Children and Families (DCF) is the state of Florida’s social services agency. The agency oversees services for child safety, fostering, adoption, domestic violence, adult protective services, refugees, homelessness, mental health, substance abuse, childcare providers, human trafficking, and public assistance. The agency’s mission is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

Within DCF, the Economic Self Sufficiency (ESS) Program helps to promote strong and economically self-sufficient communities by determining eligibility for food, cash and medical assistance for individuals and families on the road to economic recovery.

Under the ESS Program, the Office of Public Benefits Integrity (OPBI)is responsible for investigating public assistance fraud or misuse regarding the SNAP (Food Assistance), D-SNAP (Disaster Food Assistance), TANF (Cash Assistance), and Medicaid programs by individuals or merchants. OPBI is also responsible for quality assurance and quality control of the administration of the ESS benefit programs.

TO BE CONSIDERED FOR THIS POSITION RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED AND MUST BE VERIFIABLE BASED ON YOUR SUBMITTED APPLICATION.

*The requested information must be disclosed on the State of Florida Candidate Profile. It is not acceptable to write "see resume" on the Candidate Profile (application). *

Applicants must meet the minimum requirements to be hired for this position.

OPERATIONS REVIEW SPECIALIST I – 60067034 – ESS OPBI Electronic Benefits Transfer (EBT) Program

THIS IS NOT A TELEWORK POSITION.

The selected candidate will be required to work at the office location.

Location: 2415 N. Monroe St., Tallahassee, FL 32303.

Some travel and use of your personal vehicle may be required.

This is classified as a Career Service position, working full-time, 40 hours per week.

Business hours are 8:00 am - 5:00 pm EST, Monday - Friday.

The incumbent is a member of the DCF D-SNAP Disaster Response team and, in that capacity, will be required on short notice to perform duties and travel in support of disaster relief. During such events, incumbent may be required to work more than 8 hours per day.

MINIMUM QUALIFICATIONS:

• Must be a current Economic Self Sufficiency (ESS) employee.
• Must have a minimum of 4 years (48 months) of Microsoft Excel experience.

PREFERENCE WILL BE GIVEN TO CANDIDATES WITH THE FOLLOWING:

• Two years or more of customer service, interviewing, recruiting, investigating, accounting, processing insurance policies or determining eligibility.
  • OR Associate’s degree, or higher from an accredited college or university,
  • OR 60 semester hours or 90 quarter hours can substitute for the experience.
• Must have a minimum of 2 years (24 months) of experience in SNAP.
• Have a minimum of 2 years (24 months) of documented experience with WebAdmin (ebtEDGE).
• Have a minimum of 2 years (24 months) of documented experience with the FLORIDA system.
• Bilingualism, with a preference of Spanish

OPERATIONS REVIEW SPECIALIST I – ESS – OPBI – EBT Program

This position completes daily tasks for the Electronic Benefits Transfer (EBT) Program Office. The incumbent participates in design, development, testing, implementation, and on-going operations for EBT/EFT system pilots, expansions, and production operations, and is responsible for public awareness for all EBT/EFT pilots, expansions and production operations.

JOB DUTIES AND RESPONSIBILITIES:

Assigned duties include, but are not limited to the following:

• Assist in the contact management reviews, development of deliverable, system design and testing, pilot operations and evaluations, and preparation of federal planning documents
• Monitor and provide monthily Express Delivery reports for on-going Expedited Card Issuance Project.
• Monitor and prepare monthly report of Express Delivery cards returned as undeliverable and notify operations of returns.
• Serves as back-up to the EBT Security Officer and participates in design, development, and testing of system security functions.
• Conducts regular periodic EBT Customer Service call monitoring and prepares written comments and feedback for the contractor.
• Evaluates, revises, and tests changes to the EBT Speech Integrated Voice Response systems.
• Performs daily tasks for EBT Customer Service functions including responding to customer issues, questions, and special card delivery requests.
• Responsible for public awareness for all EBT/EFT pilots, expansions and production operations.
• Serves as private sector liaison for retailers, merchants, and financial institutions.
• Resolves issues related to special need populations with benefits redemption issues
• Updates cardholder training materials and coordinates implementation
• Performs other job duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES (KSA’s):

• Knowledge of Economic Self-Sufficiency programs
• Knowledge of Electronic Benefits Delivery Payment systems
• Ability to collect, analyze, and evaluate various types of data to solve problems, develop alternatives, and document other activites relating to the improvement of management and operations practices
• Ability to organize complex data into logical format for presentation in reports, documents, and other written materials
• Ability to communicate effectively both verbally and in writing
• Ability to establish and maintain effective working relationships with a variety of stakeholders, both public and private
• Ability to independently plan, organize, and complete work assignments with minimal supervisory oversight
• Ability to understand and apply applicable rules, regulations, policies, and procedures
• Ability to formulate policies and procedures
• Ability to conduct fact-finding research
• Ability to utilize problem solving techniques.

Important Application Process Information:

TO BE CONSIDERED FOR THIS POSITION RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED AND MUST BE VERIFIABLE BASED ON YOUR SUBMITTED APPLICATION / CANDIDATE PROFILE AND RESUME .

**It is unacceptable to use the statement “See Resume” in place of entering work history information. **

Candidate Profile (application) must be completed in its entirety.

• Include supervisor names and phone numbers for all periods of employment.

• All previous DCF positions must be listed separately . Include the total years in each position along with all required duties.
• Account for and explain any gaps in employment so that the hiring process is not delayed.
• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.
• It is unacceptable to use the statement “See Resume” in place of entering work history.

DCF EMPLOYMENT DISCLOSURES

The Department of Children and Families is a tobacco-free environment.

US CITIZEN REQUIREMENT Only US citizens and lawfully authorized alien workers will be hired.
SELECTIVE SERVICE SYSTEM REGISTRATION All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS). Verification of Selective Service registration will be conducted prior to hire . For more information, please visit the SSS website: .
RETIREE NOTICE If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you required to repay all benefits received depending upon the date of your retirement.

BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any candidate being considered for employment must successfully complete a State and National criminal history check as a condition of employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S. Employment may be terminated based on the background investigation results if the candidate begins employment before the background results are received, reviewed for any disqualifying offenses, and approved by the Department. Background investigations shall include, but not be limited to, fingerprinting for state and national criminal records check through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. Employees will be retained in state and national RAP Back program, providing real-time arrest hit notifications.
BENEFIT RECOVERY SCREENING Candidates applying to positions in the Economic Self Sufficiency Program will have a Benefit Recovery check completed to validate current or former government assistance case information before completing the hiring process.

If you experience problems applying online, please call the People First Service Center at (877) 562-7287.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.