Back to Jobs

Regional Director of Operations- North Florida

Thrive Pet Healthcare
Largo, FL
Description

  • Ideal candidate will live in or be willing to relocate to Tampa, FL*

The Director of Regional Operations- North Florida will support one or more geographic markets (“ecosystem”) of Thrive Pet Healthcare hospitals and will strive to identify synergies and foster alignment/collaboration across all the veterinary hospitals within the ecosystem(s).  Ecosystems include all Thrive Pet Healthcare market segments including affordable care and general practice (GP), multispecialty/specialty, and boutique specialty.   

Reporting to the VP of Operations, the Director of Regional Operations- North Florida also will work with the group’s integration manager(s) to on-board new practices, help develop short- and long-term objectives for new onboarding practices and help make the transition as smooth as possible. The role of Director or Regional Operations- North Florida requires frequent and consistent visits to hospital sites - managing hospital leadership, teams, individuals, and clinical performance within the four walls of the hospitals within the ecosystem(s).  

The job responsibilities of the Director or Regional Operations- North Florida can be grouped into four categories and their principal accountabilities; inclusive but not limited to the below: 

People, Team, and Hospital Culture:  

  • Build relationships with all members of the ecosystem and local hospital teams to promote and support a positive team culture. 
  • Mentor, coach, and establish expectations with the ecosystem’s hospital leadership teams (including recommendations for staff training and development). 
  • Collaborate with People Operations to align strategy in recruiting, retention, learning, and change management (and all human resource-related aspects). 
  • Execute team-focused hospital visits that allow staff members to share feedback and concerns. 
  • Active participation and collaboration in all Thrive Pet Healthcare support office-driven initiatives. 

Experience Management (Client Experience, Marketing & Client Relations):  

The Client and Patient Experience 

  • Engage with hospital teams to gain a strong knowledge of the local market. 
  • Support the marketing department in developing a marketing strategy targeted at the ecosystem and hospital needs and demands. 
  • Support the promotion of the Thrive Pet Healthcare membership plan(s) within the ecosystem. 

The Hospital Experience 

  • Create a positive experience throughout all client and patient touchpoints throughout the ecosystem. 
  • Ensure the entire facility is maintained to provide a clean and safe environment for hospital staff, clients, and patients within the ecosystem. 

Fiscal Management:  

  • Collaborate with area or regional VP and local hospital teams to develop and maintain financial growth strategies and budgets for all hospitals within the ecosystem. 
  • Continuously monitor and ensure key performance indicators (KPIs) are within benchmarks and/or strategize upon improvement plans. 
  • Support Thrive Pet Healthcare to drive financial health and sustainability. 

Operational Excellence:  

  • Develop, support, and maintain the ecosystem and hospital strategic planning efforts. 
  • Advocate and support medical excellence by focusing on key doctor metrics and engaging the local leadership team to review the quality, efficiency, and effectiveness of the administrative, technical, and medical staff. 
  • Develop proficiency in hospitals’ electronic medical records and human resource e-tool (Workday) to guide efficiency and workflow optimization. 
  • Ensure hospitals’ compliance with all (support office, local, and federal) policies, procedures, and regulations.    

Desired Competencies:  

  • Must be flexible to accommodate the needs of each hospital and capable of and willing to work the hours and times necessary to accomplish the required responsibilities to support the successful growth of each hospital. 
  • Approachable and available to hospital leadership teams and regional support teams. 
  • Ability to hold team members accountable to commitments, tasks, and responsibilities. 
  • Create a clear meeting cadence with hospital teams and able to navigate complex situations. 
  • Able to employ both high-level strategic vision as well as apply granular tactics to optimize outcomes within the ecosystem. 
  • Must maintain a growth mindset and translate vision and strategic thinking into measurable action. 
  • Proactive, not reactive, and able to assess trends with a solution-oriented mindset. 
  • Well-developed interpersonal skills, skilled and open communicator. 
  • Passion for pets and their health and well-being. 
  • Frequent travel required to be in hospitals on a determined (with VP) cadence. 
  • Able to manage individual relationships within hospital teams and relationships of individuals and hospitals across the ecosystem(s). 
  • Primary face/representative of Thrive Pet Healthcare and a key influencer of the hospital in the spirit the Thrive Pet Healthcare’s mission, vision, and values. 
  • Strong business acumen including the ability to analyze components of hospital P&L to determine opportunities for financial growth and manage to a budget. 

Education and Experience:  

  • DVM or bachelor’s degree in business, operations management (or equivalent) 
  • 3 years of experience in multi-unit veterinary operations management with multi-specialty and emergency care is preferred.
  • Veterinary GP and Emergency and Multi- Specialty background is a preferred
  • Certified Veterinary Practice Manager (CVPM) certification is a plus (but not required) 

Compensation is negotiable based on credentials and experience. The actual salary offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.

At Thrive Pet Healthcare, we celebrate and embrace the uniqueness and diversity of our team members, pet parents, and pets. We strive to create a diverse, equitable, and inclusive culture where all team members belong and feel empowered.

Posted 2026-01-10

Recommended Jobs

Fire Alarm Technician

MCS of Tampa
Tampa, FL

MCS is hiring for a  Fire Alarm Technician in  Tampa, FL . This is a full-time, permanent position with benefits. The  Fire Alarm Technician must demonstrate their adaptability by being able to i…

View Details
Posted 2026-01-12

Accounts Payable Communications Specialist (Sarasota FL -Hybrid)

Sangoma
Sarasota, FL

About Sangoma: At Sangoma, we pride ourselves on delivering audaciously simple value propositions. Our solutions are not just scalable; they’re tailored to meet the diverse needs of businesses acros…

View Details
Posted 2025-11-25

Security Systems Installer

Johnson Controls
Miramar, FL

Join Johnson Controls, a worldwide leader in pioneering smart building technologies, as a Security Systems Installer. At Johnson Controls, our commitment goes beyond just managing building efficiency;…

View Details
Posted 2026-01-08

Sales Associate III - Daytona Beach

Daytona Beach, FL

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful thing…

View Details
Posted 2026-01-12

Emergency Services Project Manager

Paul Davis Restoration of Central Florida
Orlando, FL

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves re…

View Details
Posted 2025-10-21

Life is Good Assistant Manager

Kitty Hawk Kites, Inc.
Destin, Okaloosa County, FL

At Life is Good , it’s more than our work, it’s our passion for the guest experience, the outdoors, and the community that bring us all together. As a community of adventurers and beach enthusiasts,…

View Details
Posted 2025-11-19

Accounts Receivable Clerk

Firetronics
Altamonte Springs, FL

Accounts Receivable Clerk - ONSITE Come join our team as an Accounts Receivable Clerk in Altamonte Springs! Firetronics has established itself as the premier service provider when it comes to pr…

View Details
Posted 2025-11-25

Holistic Wellness Sales Affiliate

Healthy Energetics LLC
Titusville, FL

### **Holistic Wellness Affiliate – Sales & Education Partner** **Company:** Healthy Energetics LLC **Location:** Remote / Work from Home **Job Type:** Contract (1099 Independent Contractor) **Sa…

View Details
Posted 2026-01-09