Regional Operations Manager (TLH)

Job Description

Job Description

About the role
The Regional Operations Manager provides strategic and day-to-day operational support to a professional lobbying team, ensuring client goals are met while maximizing operational efficiency and compliance. Partners with TSG Support Services to deliver enterprise-wide operational support while serving as a key point of office presence, leading initiatives and streamlining processes, and coordination for the Tallahassee location.

The ideal candidate is detail-oriented, organized, and able to work independently,
with professionalism, discretion, and confidentiality. This position requires a collaborative
mindset and the ability to support a growing, dynamic team.

Office & Administrative Operations

• Serve as the consistent front-facing office presence — greet and assist visitors, clients, and elected officials professionally; ensure continuous front desk coverage and maintain workspace and meeting room readiness during all business hours.
• Oversee daily office opening and closing procedures to ensure readiness and security.
• Manage incoming phone calls and route inquiries appropriately.
• Coordinate all incoming and outgoing deliveries, courier shipments, and food orders.
• Serve as primary point of contact for office vendors (cleaning, HVAC, security, telecom, internet) and manage office and kitchen equipment maintenance and repairs, in coordination with the Real Estate Director.
• Maintain inventory of office, kitchen, and branded supplies using cost-effective vendors; manage parking arrangements for new hires, lobbyists, runners, and interns.
• Runner Program: In coordination with the Director of Operations and Capital Corner Operations Lead, support recruitment, onboarding, scheduling, supervision, and supply management for the office runner program.

Client, Compliance & Contract Support

• Coordinate complex travel arrangements for lobbyists, consultants, and clients.
• Assist lobbyists with monthly client activity reports and provide research and management support as needed.
• Maintain client contact lists, organize client files, and maintain internal filing systems to ensure compliance with state requirements.
• Support state registration processes, including collecting and notarizing lobbyist oaths.
• Support contract-related processes — including conflict checks, amendments, client onboarding, and terminations — in coordination with the Contracts Team.

Calendars, Meetings & Events

• Manage and coordinate lobbyist and conference room calendars, including client meetings, elected official engagements, legislative activities, committee weeks, and session scheduling.
• Support in-office meetings, receptions, and client meals — including catering coordination, room setup, digital displays, and breakdown.
• Coordinate off-site venues, transportation, and logistics for meetings, client events, and legislative activities.
• Monitor and track relevant local and statewide events, conferences, and summits for lobbyist awareness and scheduling.
• Lead or support special projects, including legislative session support and office-wide initiatives.

Financial & Billing Support

• Act as liaison between Finance and lobbyists for billing, reimbursements, and expense processing.

• Review, process, and reconcile credit card allocations; submit check requests, track invoices, and maintain supporting documentation consistent with firm policies.
• Actively support Finance and lobbyists in collecting outstanding accounts receivable and ensuring timely payment processing.

Skills

• Ability to manage multiple responsibilities and keep work moving.
• Clear and direct communication, both written and verbal.
• Steady, self‑directed work style with a practical approach to problem‑solving.
• Strong project management and research skills.
• Collaborative team player with a proactive approach.

Qualifications

• Bachelor’s degree required; combination of relevant experience and certifications considered.
• 5+ years of progressive operational or business support experience, preferably in government affairs, consulting, or professional services.
• Proficiency in Microsoft Office; experience with Expensify, Salesforce, Canva, or similar platforms preferred.

Compensation & Benefits [Salary Range $67,000 – $80,000]
At TSG Support Services , we value the well-being and future of our team members. We’re proud to offer a comprehensive benefits package that includes:

• Health Insurance Company-paid individual health insurance: CHP in the Tallahassee area or Florida Blue outside the region.
• Optional coverage for Dental, Vision, and Supplemental Insurance
• 401(k) Retirement Plan to help you plan for the future.
• Paid Time Off (PTO): 176 Hours annually (22 days)
• Paid Holidays: Observance of standard federal holidays

We believe in supporting our employees both professionally and personally, and our benefits are designed to promote a healthy, balanced, and secure lifestyle.

Work authorization
Applicants must be currently authorized to work in the United States on a full-time basis.
TSG Support Services is unable to sponsor or take over sponsorship of an employment visa.

Work Week
This position is a full-time, in-person position. Employees are expected to work a minimum of 40 hours during normal business hours; however, a specific schedule will be determined by your supervisor. Normal business hours are 8:30 am to 5:30 pm.

Employer Snapshot
TSG Support Services is the general shared services organization providing fiscal and operational support to 20+ companies affiliated with The Southern Group. With its headquarters in Tallahassee, FL, the TSG Support Services team is a network of individuals spread throughout offices in most Southeastern capital cities and all major metro regions in Florida. Services provided include, but is not limited to, finance and accounting, contracting, payroll, marketing, legal services, general operations, human resources, and content development.

Equal Opportunity statement
At TSG Support Services, we are proud to be an Equal Opportunity Employer. We are committed
to creating a diverse and inclusive workplace where all individuals are treated with respect
and dignity. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information,
veteran status, or any other legally protected status. We believe that a variety of perspectives
leads to better ideas, stronger teams, and a more dynamic work environment. We
encourage applicants from all backgrounds to apply and join us in building a workplace
where everyone can thrive.

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