Call Center Data Collection Agent
- Performing outbound calls to businesses to meet monthly performance obligations.
- Identify and resolve inconsistencies in respondent's responses.
- Establishing a rapport with potential respondents and enrolling companies into data collection program.
- Ensuring quality control of collected data while identifying and reporting problems in obtaining valid information.
- Interpreting numerical data, reviewing error messages, and correcting data where applicable.
- Research target company contact information online.
- Processes confidential data records obtained through telephone interviews or other approved means to achieve established performance levels.
- Follows procedures related to rolling respondents to alternate collection methods after the initial five-month CATI collection.
- Performs editing and reasonableness testing in accordance with established data collection standards
- Adheres to daily, weekly, and monthly performance targets.
- Other duties as assigned.
- High School diploma or equivalent plus two years customer service experience.
- Two years of experience using Microsoft Office suite or equivalent software.
- Experience using the internet for research.
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