Membership Manager ( {{city}})

Newmark Group, Inc. (Nasdaq: NMRK), together with its subsidiaries (Newmark), is a world leader in commercial real estate, seamlessly powering every phase of the property life cycle. Newmarks comprehensive suite of services and products is uniquely tailored to each client, from owners to occupiers, investors to founders, and startups to blue-chip companies. Combining the platforms global reach with market intelligence in both established and emerging property markets, Newmark provides superior service to clients across the industry spectrum. For the twelve months ended March 31, 2025, Newmark generated revenues of over $2.8 billion. As of March 31, 2025, Newmark and its business partners together operated from 165 offices with approximately 8,100 professionals across four continents. To learn more, visit nmrk.com or follow @newmark.

Responsibilities:

Drive Membership Sales & Occupancy: Responsible for achieving and exceeding monthly membership sales and occupancy targets across two designated buildings, proactively managing the pipeline and implementing effective sales strategies to maximize revenue and utilization.

Tour Management & Team Coaching: Execute all tours, delegate standard tours to the building team, and continually coach team members on touring, sales administration, and best practices to ensure a consistent, high-quality sales process.

Lead Generation & Prospecting: Proactively source, qualify, and nurture leads through networking, referrals, digital campaigns, and local outreach, consistently adding high-potential prospects to the sales funnel and maintaining an accurate CRM.

Client Relationship Management: Maintain and deepen key member and broker relationships to identify and secure new opportunities for upselling and cross-selling memberships, office products, and custom enterprise packages.

Market & Sales Initiatives: Act as a core member of the commercial team, participating in market-wide sales projects, cross-selling initiatives, and coordinating localized campaigns tailored to each buildings demographics and needs.

Reporting & Performance Analysis: Regularly track, analyze, and report key sales and occupancy metrics, providing actionable insights to leadership and leveraging data to drive continual improvement in processes and results.

Contract Management: Guide members and prospective clients through the membership agreement process, ensuring terms support occupancy goals and align with company policies.

Marketing & Brand Awareness: Support and advise on marketing campaigns, develop broker programs, attend local networking events, and connect with organizations to boost brand reputation and drive top-of-funnel growth.

Experience & Transition: Collaborate cross-functionally to deliver a seamless onboarding experience for new members, ensuring a coordinated approach

between sales, marketing, and operations for maximum member satisfaction and retention.

Market Knowledge: Stay informed on market trends, competitor offerings, and pricing within the flexible workspace sector to ensure Knotels products remain competitive and relevant.

Qualifications:

Minimum of 3+ years of experience in relationship management, business development and/or sales roles in market

Excellent verbal and written communication skills, project management, and business operations experience.

Demonstrates integrity, adaptability, hospitality and accountability to elevate the experience of each member.

Experience with Salesforce CRM and reporting or other marketing automation tools are strongly preferred

Must have the ability to travel to assigned buildings.

Willingness to work a flexible schedule including evenings.