Technical Support Analyst I
- Monitor real-time error logging for Production level systems. (Orion, Auto error, Dynatrace, SQL Jobs, …)
- Process Online Project Communication (OPC) tickets
- Answer inbound calls from customers
- Troubleshoot issues with the company’s web-based application.
- Provides excellent customer service, including excellent communications, and responsive follow-through.
- Prioritize issues of varying severity and manage the resolution of all issues within the accepted service levels.
- Collaborating with peers to resolve client issues
- Analyzing technical trends and providing feedback to their Team Lead
- Adhere to company policies and procedures
- Conduct to reflect a professional attitude and actions
- Willing to do shift work as required
- Other duties and special projects as assigned
- Proficient in functionality of assigned projects and PC skills
- Ability to use analytical skills to research and document issues
- Ability to seek appropriate resources or mentors on projects
- Ability to re-create client issues and document test paths
- Excellent written and verbal communication skills, which are used with team members and clients in the form of phone calls, formal training, and mentoring
- Work with DBAs, Developers, SCM, SQA and System Administration for issue documentation and resolution
- Associate degree
- 1 to 2 years or more experience in a client facing call center, help desk or technical support environment or equivalent consulting experience or equivalent combination of education and experience
- Testing methodologies and theory
- Microsoft SQL server understanding
- Windows Operating Systems understanding
- PC hardware configuration understanding
- Microsoft Office proficiency
- Reliable Transportation
- Physical requirements of the job may include but are not limited to: Ability to lift 50lbs, sit or stand for long periods of time, stay awake during evening and night shifts.
Recommended Jobs
Senior Irrigation Foreman- Manatee County
Senior Irrigation Foreman Rapidly growing commercial landscape and irrigation contractor seeking an experienced, knowledgeable, and highly motivated Irrigation Foreman who is ready to lead teams o…
Mid-Level Water/Wastewater Engineer/PM
Water At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thr…
Senior Tax Accountant
Senior Tax Accountant Sanford, FL In-Office | Full-Time Compensation $85,000 – $95,000 base (commensurate with experience) Bonus opportunity available Long-term growth and partnership …
Physical Therapist
Little Angeles is a leading PPEC (Prescribed Pediatric Extended Care) facility in Orlando dedicated to providing exceptional medical day care services for children with special needs. Our mission is …
Client Relations Manager
Client Relations Manager (Remote position that requires office attendance as needed!) LeadsMarket is a leading financial services lead generation company serving lenders nationwide. We're looking …
Seasonal Stock Associate
Kate Spade is seeking a Seasonal Stock Associate for its Ocoee location in Orlando, Florida. This role involves supporting the stockroom operations, ensuring efficient processing of deliveries, and ma…
Project Based Application Set Up
Job Title: Team Support Overview Were looking for reliable, detailoriented people to join a short, projectbased engagement as part of our operations team. In your role as Team Support, youll ass…
iOS/ Android Developers
Required Skills (iOS) iOS development experience Strong knowledge of Swift, UIKit, SwiftUI Experience with Xcode, Apple SDKs, CoreData, CoreAnimation REST APIs, JSON, OAuth Familiarit…
MDS Manager, Distribution, FIFA World Cup 2026
At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by…
Home Health Aide
General Summary: Responsible for assisting in Activities of Daily Living (ADLs) and personal care services to residents in accordance with an established care plan, in addition to assisting resident…