Customer Service Representative - LPG Endocrinology - Bonita Health Center

Location: Bonita Health Center -3501 Health Center Blvd Suite 1119 Estero FL 34135

Department: LPG Endocrinology

Work Type: Full Time

Shift: Shift 1/8:30:00 AM to 5:00:00 PM

Minimum to Midpoint Pay Rate: $20.00 - $23.50 / hour

Summary

🩺💬 Customer Service Representative Adult Endocrinology | Estero, FL 💊📋

Location: Bonita Health Center 3501 Health Center Blvd, Suite 1119, Estero, FL 34135
Department: Adult Specialty Endocrinology
Work Type: Full Time
Shift: Monday Friday | 8:30 AM 5:00 PM
Starting Pay: $20.00/hour (External Candidates)
Benefits: Comprehensive Lee Health Benefits Package

🌟 About the Role

Are you organized, friendly, and enjoy helping people navigate their healthcare needs? Join our Adult Endocrinology team as a Customer Service Representative ! Youll be the first point of contact for our patients, assisting with scheduling, answering questions, and ensuring a smooth experience from start to finish.

This role is perfect for someone who loves a fast-paced, patient-focused environment and enjoys being part of a team that makes a difference in peoples lives.

What Youll Do

• 📞 Answer inbound calls from patients and providers with professionalism and care

• 📅 Schedule and confirm patient appointments

• 📝 Record accurate patient information and maintain records

• 💬 Provide excellent customer service with empathy and patience

• 🧬 Support the Adult Endocrinology team with administrative tasks

🎯 Required Qualifications

• High school diploma or equivalent

• Strong verbal and written communication skills

• Customer service experience, ideally in healthcare

• Ability to multitask and stay organized in a busy environment

• Proficiency with computers and scheduling software

🌟 Preferred Qualifications

• Prior medical office experience is highly preferred

• Familiarity with endocrine health terminology (thyroid, diabetes, hormone therapy, etc.)

• Friendly and patient-focused demeanor

💼 Why Join Lee Health?

• Comprehensive benefits package including medical, dental, vision, and retirement plans

• Paid time off and holiday benefits

• Opportunities for professional growth and development

• Supportive team-oriented environment

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Requirements

Education: High School Diploma or GED Required.

Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.

Certification: BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.

License: N/A

Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.

US:FL:Estero