Help Desk Technician - Tier 1

Job Description

Job Description

Minimum job requirements:

• Provide valuable service by offering a state-of-the-art customer support experience and high-quality technical assistance.
• Address customers professionally in any situation; ask questions to determine the nature of problems quickly; follow up with customers to ensure issue has been resolved.
• Answer, evaluate, and prioritize incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies
• Handles problem recognition, research, isolation, resolution, and follow-up for routine user problems, referring more complex issues to supervisor or other technical staff
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
• Works with image and software deployment technologies to maintain an up-to-date computing environment
• Fluent and clear English with good communication skills.

Minimum education requirements:

• A+ certification required
• Strong technical aptitude and hands on experience.
• 2+ years’ experience in a Help Desk Role
• 1+ years in customer service
• Available but not limited to work Monday - Friday between the hours of 8:00AM and 6:00PM
• MCP, Network+, and Server+ is an asset
• Candidate must be local in South Florida as the position is not remote

We here at PDC Technologies would describe our company culture as:
- Detail oriented -- quality and precision focused
- Outcome oriented -- results focused with strong performance culture
- Stable -- traditional, stable, strong processes
- Team oriented -- cooperative and collaborative

Company Description

We here at PDC Technologies would describe our company culture as:\r\n- Detail oriented -- quality and precision focused\r\n- Outcome oriented -- results focused with strong performance culture\r\n- Stable -- traditional, stable, strong processes\r\n- Team oriented -- cooperative and collaborative