Project Manager - Workforce Development/Unemployment Insurance/Vocational Rehabilitation
- Create, maintain, and execute an information technology project plan that communicates tasks, milestone dates, status and resource allocation
- Coordinate with designers, engineers, QA, other subject matter experts, vendors, service providers, and clients to deliver milestones according to the project plan
- Articulate design rationale and functional strategy as it directly relates to accomplishing goals, when applicable
- Oversight and management of the day-to-day operational aspects of one or more projects
- Maintain and manage the overall detailed project plans and milestone reports to ensure accurate and timely reporting of project status, issues, risks, and concerns
- Coordinate delivery of development and production releases that meet quality assurance standards
- Assist technical team in specifying design and development tasks
- Assist quality assurance team in creating test plans and testing efforts
- Review deliverables prepared by the team before passing to the client
- Effectively apply project management methodology and enforce project standards
- Ensure project documents are complete, current, and stored appropriately
- Excellent written and oral communication skills
- Facilitate team and client meetings effectively
- Keep the client and project team well informed of project status, issues and issue mitigation strategies
- Resolve and/or escalate issues in a timely fashion
- Effectively communicate relevant project information to superiors
- Possess a general understanding of application programming, database and system design
- Understanding of Internet, Intranet, Extranet and client/server architectures
- Ability to analyze system requirements relative to the base software functionality and configuration
- Write software requirements based upon analysis of clients needs
- MS SQL server and query knowledge
- Inspire coworkers to attain goals and pursue excellence
- Manage the process of innovative change effectively
- Identify opportunities for improvement and make constructive suggestions for change
- Consistently acknowledge and appreciate each team member’s contributions
- Work with both technical software developers and non-technical state and local government clients to make sure that final deliverables meet client requirements
- Coordinate client training with training staff and assist where necessary
- Prepare and deliver training updates via webinars
- Ability to work as a team player across time zones and geography with business analyst, development and QA teams in Florida
- Provide client support, including monitoring of incidents and change requests, and answering client questions submitted via an online issues/change management system, via email or via phone
- Manage day-to-day client interaction, and investigate and answer client questions
- Obtain, discuss, and follow-through with feedback from the client
- Set and manage client expectations
- Continually seek opportunities to increase customer satisfaction and deepen client relationships
- Build a knowledge base of each client’s organization and objectives
- Proficient in MS Office to include: Word, Excel, Outlook, Power Point, and Project
- Knowledge of relational databases and basic SQL query techniques
- Experience interfacing with customers, internal managers and staff
- Strong interpersonal and relationship management skills
- Strong oral and written communication skills with an attention to detail
- Strong leadership skills with a proven past to drive results and affect change
- Experience within the workforce development system or unemployment compensation with a solid knowledge of Department of Labor Employment and Training programs to include one or more of the following: Wagner-Peyser, Workforce Investment Act, Trade Adjustment Assistance
- Detailed understanding of Employment and Training programs related to day-to-day operations and federal reporting requirements
- Ability to prepare presentations and conduct training sessions at the annual User’s Conference
- Knowledge of the software development life cycle
- Bachelor’s Degree in business or related field, or equivalent experience
- PMP, SCM, CAPM certification, or formal project management training
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