Pharmacy Administrative and Participant Engagement Coordinator

The Pharmacy and Participant Engagement Coordinator plays a key role in managing administrative tasks within the 340b Pharmacy at Poverello Center, Inc., while also driving participant engagement and retention strategies for the EXTRA Care Clinic. This dual role ensures the efficient operation of pharmacy services and enhances client engagement with services aimed at improving health outcomes, particularly for underserved populations, including those living with HIV or chronic illnesses. The position requires strong administrative skills, Must be able to work with Microsoft excel spreadsheets excellence in customer service, and the ability to connect with individuals from diverse backgrounds.

Key Responsibilities:

Maintain and reconcile financial records related to pharmacy operations, ensuring accurate tracking of dispensing reports and client payments.

Assist with managing cash flow and tracking payments related to social determinants of health support, including rent, utilities, and medication.

Provide exceptional customer service by addressing client inquiries regarding pharmacy services through phone calls, texts, and in-person communication.

Oversee data management for pharmacy-related services, ensuring compliance with reporting requirements and assisting with monthly audits.

Generate required reports for grant compliance and assist in developing strategies for improving pharmacy services.

Participant Engagement and Retention:

Engage program participants and potential clients to connect them with the EXTRA Care Clinic, ensuring they receive the care and support they need.

Provide consistent, positive customer service by responding to inquiries and proactively following up with clients.

Foster client relationships through open communication, trust-building, and creating tailored strategies for participant retention.

Develop and implement retention strategies based on client behavior and feedback to enhance engagement and participation in clinic services.

Work closely with the team to identify areas for improvement in client engagement and satisfaction.

Helps with conflict resolution and ensure participants feel valued and heard.

Qualifications:

Bachelor’s Degree in Human Services or equivalent preferred; college coursework in healthcare administration, social services, or related fields preferred.

Previous experience in customer service, healthcare administration, or a related role and excel Spreadsheet.

Strong communication, organizational, and problem-solving skills.

Ability to multi-task and adapt to a fast-paced environment while maintaining attention to detail.

Empathy and a client-first approach to service.

Experience with electronic medical records (EMRs) and/or QuickBooks is a plus.

A commitment to diversity, equity, and inclusion in providing services to individuals from diverse backgrounds and experiences.

Work Environment:

This role requires both office-based administrative tasks and client interaction. Reasonable accommodation may be provided for individuals with disabilities. The noise level is moderate, and the role may require occasional lifting or movement of up to 20 pounds.

QUALIFICATIONS: Verbal communication skills. Written communication skills. Strong Customer service skills. Understand client eligibility/qualifications and have knowledge of Microsoft Excel spreadsheets.

EDUCATION AND/OR EXPERIENCE: Bachelor’s Degree or equivalent. You must be willing to be of assistance to those in need. Bilingual is highly preferred (Haitian/creole English and/or Spanish English).

LANGUAGE SKILLS: Ability to read and comprehend instructions, correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS: Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance. Development of Standards. Analyzing Information. Dealing with Complexity. Data Entry, Reporting Research Results. Accounting, SFAS Rules. Confidentiality. Detail-oriented.

REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

COMPUTER SKILLS: To perform this job successfully, an individual should be proficient with Computer: Microsoft Office Suite including Word, Outlook, and Excel; (PE) software system; Smart Choice; Internet software records; T-Sheets & ADP Online access (HR and payroll software).

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT: The work environmental characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to fumes or airborne particles, and risks of electrical shock. The employee is occasionally exposed to wet and/or humid conditions (non-weather); working near moving mechanical parts; outdoor weather conditions; extreme cold (non-weather) and extreme heat (non-weather).

The noise level in the work environment is usually moderate.