Desktop Tech-Florida

Kforce has a client that is seeking a Desktop Tech in Okeechobee, FL. This is a contract role servicing 11 sites within the Florida/Georgia/Carolinas region. Mileage will be reimbursed but must be able to travel in between field locations. Duties and Responsibilities:

• Provide excellent customer service to IT's customers by assisting them during the support process
• Install, configure, and maintain desktop and notebook computers and peripherals
• Analyze, troubleshoot, and resolve system hardware, software, and networking issues related to desktop and notebook computers that are not resolved at the IT Help Desk
• Maintain an electronic software license management system via SCCM or other Admin tools
• Maintain electronic records of asset allocations from IT inventory via SCCM or Lansweeper
• Occasionally deploy application packages in SCCM
• Make recommendations to his or her supervisor for improving customer service operations
• Use the systems and devices provided, such as disk imaging via SCCM and software deployment systems, in order to turn around service issues as efficiently as possible
• Provide second-level support for all computing infrastructure issues, with a goal of meeting metrics aligned with IT Customer Services' goals
• Provide high-quality and timely communications to customers during the service process, using frequent verbal and written communications
• Maintain and project a professional attitude toward customers at all times and in all circumstances
• Diligent and tenacious in assuring that all service requests are handled in a timely manner, to the satisfaction of customers
• Advise the User Support Supervisor on technical issues and make recommendations on technology within his or her area of expertise
• B.A./B.S. in Computer Science or other technical fields preferred
• Minimum 5 years of experience in on-site computer support
• Familiar with broad range of computer operating problems and solutions
• Strong background in computer repair and support
• Excellent customer service and problem-solving skills
• Excellent verbal and written communications skills
• Excellent listening skills
• Helpful and patient attitude
• Energetic and positive attitude
• Customer-focused
• Self-starter, yet willing and able to take and execute direction when needed
• Seeks to expand knowledge and grow in position
• Works well in a team environment
• Must be able to travel to other local vicinity sites within a 120-mile radius
• Preferred HP/DELL certified technician certificate