Customer Service Representative - Pediatrics Primary - Franklin Park

Location: GCHSWFL Pediatrics Primary Care - Franklin Park -2330 Henderson Ave Suite 200 Fort Myers FL 33916-4510

Department: GCHSWF Peds Primary - Franklin Park

Work Type: Full Time

Shift: Shift 1/7:30:00 AM to 5:00:00 PM

Minimum to Midpoint Pay Rate: $20.00 - $23.50 / hour

Summary

Now Hiring: Customer Service Representative Pediatrics
Make a difference with every smile you greet!

Location: GCHSWFL Pediatrics Primary Care - Franklin Park

Department: GCHSWFL Peds Primary Franklin Park

Work Type: Full Time
Shift: 7:30 AM 5:00 PM (Shift 1)

Schedule: 5 days/week | Must be flexible for weekdays + weekends

Why Youll Love This Role

Step into a fun, fast-paced pediatric office where compassion meets teamwork! As the first friendly face families see, youll help create a warm, welcoming experience for our youngest patients and their caregivers

What Youll Do

Greet and check in patients with a smile
Answer phones & assist with scheduling appointments
Verify insurance, obtain authorizations & referrals
Handle payments, collections & charge posting
Maintain accurate, well-coded patient records
Support a team-based environment focused on exceptional care
Assist with billing and various patient service tasks

You may also support workers comp, commercial insurance, and corporate accounts as needed.

What Were Looking For

Strong customer service & communication skills
Ability to multitask in a busy pediatric setting
Team player with attention to detail
Flexibility to work weekends, holidays, and variable shifts

Pay & Perks

$20.00 $23.50/hour
All new hires start at $20.00/hour (above market entry rate!)
Great opportunity to grow within a supportive healthcare system

Why Pediatrics?

Work where giggles, growth, and gratitude are part of your everyday! Youre not just scheduling appointmentsyoure helping families feel cared for every step of the way

Ready to bring smiles to little faces and big impact to your career? Apply today!

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Requirements

Education: High School Diploma or GED Required.

Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.

Certification: BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.

License: N/A

Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.

US:FL:Fort Myers