IT Service Desk Analyst

Applications should be submitted via our online web portal found at: https://waltonclerkfl.munisselfservice.com/employmentopportunities/default.aspx

IT Service Desk Analyst

General Responsibilities:
The IT Service Desk Analyst provides support to county employees across multiple departments and locations. This position serves as the first point of contact for technical support while also performing on-site fieldwork at various county facilities. The IT Service Desk Analyst must be comfortable working both independently in the office and in the field and must be committed to supporting public service operations through reliable IT support.

Education and Experience Requirements:

• High school diploma or its equivalent required; and
• A+ and Net+ certifications; or
• Two (2) years of experience in resolving technical support requests.
• An equivalent combination of training and experience, which provides the required knowledge, skills, and abilities to perform the job may be considered.
• Must be eligible to earn, and maintain, CJIS certification with FDLE.

*If hired without one or more of the required certifications listed above, certification must be obtained within six (6) months of hire date.

Knowledge, Skills and Abilities Required:

• Knowledge of a broad range of relevant computer systems, applications, and/or related equipment.
• Working knowledge of Active Directory, device management, and core networking concepts (DNS, DHCP, VPN).
• Experience with Microsoft 365 administration, including Microsoft Entra ID (Azure AD), Exchange Online, Conditional Access, Intune and identity/access management.
• Ability to manage and resolve technical issues with minimal supervision.
• Knowledge of computer security procedures and protocol.
• Strong interpersonal skills, flexibility, and customer service orientation.
• Ability to analyze computer problems and provide solutions.
• Ability to communicate effectively, both orally and in writing.
• Ability to communicate technical information to non-technical personnel.
• Attention to detail.
• Ability to work independently and as part of a team.
• Thorough knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Knowledge of applicable laws and policies.
• Ability to prepare and maintain a variety of moderately complex to complex records, compile data, and prepare reports.
• Ability to communicate clearly and effectively in a prompt, courteous, and professional manner.
• Ability to make sound judgments.
• Ability to develop and maintain good working relationships.
• Accurate keyboarding and data entry skills.

Posted: 5/12/2026
Closes: 5/26/2026
Pay Rate: $24.0385

All applicants interested in applying with the Walton County Clerk of Courts & County Comptroller are required to complete an online application which can be obtained on the Clerk & Comptroller’s website. If an applicant does not have easy access to the internet, they may visit one of Walton County’s four public libraries or visit a CareerSource Okaloosa Walton location for internet access and assistance. If an applicant is unable to complete the online application, please contact Lauren Ervin at [email protected] or 850-892-8115 to make accommodations. Proficiency testing may be required.

The Walton County Clerk & Comptroller’s Office is an Equal Opportunity Employer/Drug-Free Workplace. If you need accommodation because of a disability in order to participate in the application/ selection process, please notify Human Resources in advance.

Veterans are encouraged to apply. Pursuant to applicable state and federal law, preference and priority shall be given to certain service members and veterans (including spouses and family members of such service members and veterans), and certain service members may be eligible for waiver of post-secondary educational requirements as provided in Chapter 295, Florida Statutes.