FOREST RANGER

We are hiring only the best-of-the-best English Customer Service Representatives (CSR) to join our new remote team in the McAllen, TX area.

If you are a top CSR, you should talk to us about a work-from-home career at Helpware!

Position Overview:

As a CSR, you will work both inbound and outbound calls to:

• Schedule reservations for transportation to healthcare appointments
• Check on the status of those transportation reservations
• Interact with health plan members, care-givers, transportation providers, and healthcare facilities

Required:

Attend initial two week on site training Monday-Friday 8a-5p in McAllen, TX Ability to work-at-home any shift between Monday-Friday 8:00a-8:00p CST

• Have high-speed internet access. We provide the computer.
• Have appropriate work space in your home
• Experience with high volume call center work
• Computer literacy; proven ability to navigate multiple Windows/tabs, copy/paste, and accurately type 35 wpm
• Pass background and monthly OIG check
• High school diploma or equivalent

Preferred:

• Experience with Medicaid/Medicare
• Experience with Non-Emergency Medical Transportation (NEMT) guidelines
• Knowledge of health insurance payer programs and benefits

What Helpware Provides:

$15.00 per hour Work from home

• We provide all the IT equipment needed
• A company culture that is obsessively focused on our employees success
• A global team and opportunities for advancement
• Benefits (after 90-days of employment on the 1st day of the following month) :
• PTO
• 401K program with company match (eligible after 90 days)
• Medical, Dental, Vision, and Prescription insurance Programs ( eligible after 60 days )

About Us:

Helpware is headquartered in the United States and we have global team members who work in offices and at home all over the world. Because the world has changed, we have a new location — home. Our employees are motivated to provide quality services to clients from their homes.

Our work from home model is safe and secure and allows us to provide any of our services with the right skilled expert and the right cultural fit beyond borders. We are experienced in setting up and expanding work from home teams to expedite the support of our clients' growth opportunities.

We are a technology-driven company which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best in class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance
• Work from home

Experience level:

• 1 year

Shift:

• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Call center
• Hybrid remote

Work Location: Hybrid remote in McAllen, TX 78501