General Manager

About Surya Inc.

Surya Inc. is an innovative home furnishings company catering to a variety of lifestyles. Surya Inc.’s thoughtfully curated design-forward furniture, rugs, textiles, lighting, wall decor and accents are available worldwide through leading retailers, interior designers, and online stores. The Surya Inc. family of brands includes Surya, Global Views, Mitchell Gold + Bob Williams, Livabliss, and RST Brands. Surya Inc. has been named to the Inc. 5000 annual list of America's fastest growing privately held companies ten times.

JOB DESCRIPTION

As the General Manager of the Mitchell Gold + Bob Williams Outlet Store, you will be responsible for the overall success of the store. You will achieve success through recruiting and leading a talented team to meet or surpass sales and expense goals. Your role will include driving sales, managing schedules, overseeing store operations, managing inventory levels, and upholding visual merchandising standards. You will ensure that both internal and external customers receive outstanding service and enjoy a positive experience with our brand. You will also guide sales associates in building lasting relationships with customers, fostering loyalty and repeat business.

PRIMARY RESPONSIBILITIES

• Ensure store meets or exceeds sales goals
• Prioritize, plan, and adjust schedules and daily agendas to meet business goals; hold team accountable to achieving goals
• Train and motivate all associates through on-going programs in sales, customer service, and product knowledge
• Assess performance and provide on-going feedback
• Complete and deliver performance appraisals and development plans
• Ensure team provides an exceptional customer experience in the store to achieve world-class service standards
• Maintain presence through effective floor management and ensure staff coverage in all areas of the store as needed
• Create and maintain an environment where all associates are treated fairly and with dignity and respect, in accordance with our “People First” philosophy
• Create and manage employee schedules
• Work with senior leadership and peers to develop best practices in store management
• Represent the brand through polished communication, personal appearance and professionalism

JOB REQUIREMENTS

• 2+ years management experience in furniture, retail, and/or multi-unit retail business environment
• Proven ability to manage staff to exceed sales goals, while maintaining operational excellence
• Proven to identify top talent, create teams, and train/develop/retain great people
• Proven ability to think through complex issues, and allocate time to execute multiple tasks and changing priorities
• Proven ability to motivate and influence others through personal actions and examples
• Effective communication, organization and leadership skills

PHSYICAL REQUIREMENTS

• Must be able to be mobile on the sales floor for extended periods of time
• Must be able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques
• Employment/promotion to this role will be contingent on successful completion of a background check
• Full time associates are expected to have open availability to meet the needs of the business.

BENEFITS

We offer competitive salary and benefits, including medical, dental, and vision insurance, 401K retirement plan with employer match, company paid life insurance and disability coverage, paid time off, and an Employee Assistance Program.

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