Client Service Representative I/II (CARE)

Classification Title:

Veterinary Client Service Representative I/II (CARE)

Classification Minimum Requirements

Veterinary Client Service Representative I:
High school diploma or equivalent and one year relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

Veterinary Client Service Representative II:
High school diploma or equivalent and three years of relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

Job Description:

The UF Large Animal Hospital is recruiting for a Client Service Representative to support our Large Animal services. We are looking for excellent communicators who thrive in a busy environment with many opportunities to problem solve, communicate, and support efficiency on a daily basis. These positions are integral members of the patient care team and act as a point person for communication with clients, referring veterinarians, and other areas of the hospital.

This position is responsible for facilitating client’s visits, directing communications with clients during their visit, and acting as a liaison between the client and the staff to ensure the visit goes smoothly. This person will also admit patients, enter charges, review bills, answer phone calls, load and unload horses and other large animals, clean and maintain holding areas and equipment and sanitize hospital facilities.

Individual must possess the ability to empathize with clients that are distressed by long waits, scheduling glitches, and other problems. Individual should genuinely care about people and animals, possess excellent communication skills, be highly organized, have strong public relation skills, the initiative to problem solve, active listening skills, confidence in handling customer interactions, relationship building skills,
strong interpersonal skills, and project a professional image. Must be outgoing, full of enthusiasm and a team player.

Available Shifts
• Monday through Friday, 9 a.m. to 6 p.m.

Expected Salary:

$17-21 per hour

Preferred Qualifications:

Veterinary CSR I:
High school diploma or equivalent and two (2) years of work experience loading, unloading, restraining, handling horses or 1 year of work experience loading, unloading, restraining, and handling in a veterinary academic teaching hospital.
Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

Veterinary CSR II:
High school diploma or equivalent and three years of relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

Experience within the past 2 years. More than two years relevant work experience handling and restraining horses at an advanced level. Experience in veterinary medicine or in a clinic environment.

Special Instructions to Applicants:

In order to be considered, you must upload your cover letter and resume.

This is a CARE position offering limited benefits, including health insurance and paid time off. When appropriate certifications are achieved, promotional opportunities to a level II title may be available. This position will also become eligible for transition into a TEAMS (staff) salary plan.

This position is eligible for Veteran’s preference. If you are claiming Veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Pagefor more specific information.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

Health Assessment Required:Yes; Must be able to lift a minimum of 40 lbs, bend, kneel, pull, push, twist and stand for an extended period of time.