Account Manager

EQuIS is the premier environmental and geotechnical data management system in the world. EQuIS is used by many government agencies, industrial property owners, over 300 consultants, and over 400 analytical labs around the world. Many US EPA regions, state regulatory agencies, and other government organizations use EQuIS. EQuIS interfaces with ArcGIS for advanced environmental decision support and data analysis. Many other software companies link with EQuIS.

Description (who you are):

As a member of the EarthSoft Account Management Group, you will manage assigned existing client accounts to assess and maintain client satisfaction as well as long term account sustainability as a client in good standing. Work will be conducted via email, telephone, the CRM, and internet conferencing tools. Some travel may be required.

The goal of successful Account Manager is to oversee the use and adoption of EarthSoft’s software and services. The Account Manager will prepare a weekly report for management regarding status of all assigned accounts using the internal CRM for process management, information collection and storage, and status reporting. Account Managers are skilled at getting the best out of the accounts that they oversee. They oversee all account activities, document and update client satisfaction, and work with other teams as needed.

Responsibilities (what you do):

• Monitor Daily A-Account Help Desk Log, accelerate responses, and advise management.
• Report personnel or project concerns to Client Segment Manager as needed.
• Prepare a bi-weekly status report for management for all assigned client accounts (CRM).
• Manage the relationship with the client and all stakeholders (as applicable) by conducting regular meetings (in person and/or via telephone) in accordance with the Account Management Plan for all assigned “A” Client Accounts.
• Annual SMA Renewals – Coordinate with Accounting.
• Monthly or periodic account calls – Support the escalations.
• Conduct Bi-Annual Client Satisfaction Surveys.
• Track and document staff movements and account rumors – Account news for consultants, labs, and subs.
• Work with EarthSoft Business Partners who have Account Managers.
• Lab/Consultant Lineups – Help support the subcontractors.
• Provide annual EQuIS roadmap updates.
• Assist in trouble-shooting client software issues; involve other product experts as needed.
• Create and maintain comprehensive account documentation.
• Prepare account summaries and/or case studies for assigned accounts.
• Participate in EQuIS User Group Meetings as applicable; participation may include suggesting agenda topics, engaging clients to present, or occasionally presenting.
• Attend conferences and training as required to maintain proficiency, as directed.
• Perform other related duties as assigned.
• Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

This description is not a comprehensive listing of activities, duties or responsibilities that may be required of the employee and other duties, responsibilities and activities may be assigned or may be changed at any time with or without notice.

Requirements (what you need/have):

• Strong client-facing and internal communication skills
• Strong verbal and written communication
• Strong customer service/support skills including active listening skills
• Ability to research and resolve account problems using a variety of resources and tools
• Proven task management experience
• High initiative with an ability to work with minimal supervision
• Able to manage and prioritize multiple tasks simultaneously
• Ability to work with deadlines
• Solid organizational skills including attention to detail
• Strong interpersonal skills and ability to work well with others
• Ability to work from home with access to a high-speed internet connection
• Strong working knowledge of Microsoft Office
• Bachelor’s Degree in Chemistry, Environmental or Geological Sciences (or similar), Computer Science, Engineering, or Geography with minimum 3-5 years’ experience
• Knowledge and experience with EQuIS Professional, EQuIS Enterprise, and EQuIS EDP required. Familiarity with other EQuIS products a plus.
• Knowledge and proven aptitude for problem solving

Compensation: Commensurate upon Experience

To apply, please email [email protected]

Principals only. Recruiters please don’t contact this job poster.

Please, no phone calls about this job!

EarthSoft provides equal employment opportunities to all employees, consultants, agents, and applicants for employment without regard to any legally protected status such as race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.