Data Validation Representative

Position Summary

The Data Validation Resolution Representative uses the Records Management System (RMS) to create, review, and resolve issues, to review account notes and payment-related information to help assist with the license plate recognition and resolution of customer disputes and/or escalations.

Essential Duties and Responsibilities

The essential functions include, but are not limited to, the following:

• Process records based on the established Service Level metrics.
• Utilize the Record Management System tool to actively manage customer contacts, violation notices, and associated license plates.
• Utilize PAVE Mobility's systems to research and evaluate data based on established criteria to make decisions on the record for presentation to customers.
• Research, validate license plates, and resolve customer disputes by using established procedures and guidelines.
• Provide proper expectations with customers on what information is needed to validate license plates and resolve their dispute properly.
• Contact customers to communicate the status of submitted disputes.
• Track and close cases as information is provided and/or the period to resolve the case has ended.
• Meet the expectations of daily activities in order to maintain requirements defined for turnaround expectations.
• Send system corrections for adjustments that need to be made based on findings from disputes.
• Report issues observed with the system and customer accounts to management immediately.

Skills and Qualifications

• Quality Focus.
• Problem Solving.
• Systems Knowledge.
• Detail oriented.
• Self-motivated.
• Time Management

Education and Experience

• High School Diploma or equivalent.
• Minimum 1+ year of office support, data entry, or quality assurance experience.
• Microsoft Office experience.
• Requires monthly visits to the Customer Service department for required training.

Physical Demands and Work Environment

The physical demands described here represent those that an employee must meet to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities this position requires include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is low to moderate.

This in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and perform any other job-related duties requested by anyone authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

All applicants must be able to demonstrate the ability to pass a Background Check.

PAVE MOBILITY is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We embrace diversity and equal opportunity, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.