Account Support Coordinator

Job Details

Description

Who we are:

IHCS provides an Integrated Delivery System in the home setting, which includes, DME, Respiratory, Home Health and Home Infusion services. IHCS has a select network of Medicare and/or Medicaid Certified and Accredited providers to respond to the needs of our patients – 24/7. We operate with the sole intent of providing the highest quality in-home care services that improve and enhance the daily living for our patients, where our patients are #1

Our delivery model is trusted by national Managed Care Organizations (MCOs), physicians and patients, positioned with over two decades of expertise as the market leader in value-based Home Health, Durable Medical Equipment, and Home Infusion Services. We currently serve over 2 million lives throughout the nation and the Commonwealth of Puerto Rico.

Join our team as we strive for excellence through teamwork delivering high quality care to our patients through Exceptional Customer Service, Proven Outcomes, and Seamless Care.

Offering a competitive compensation package, including but not limited to;

• Medical, Vision, Dental, Short- and Long-term insurance
• 6+ Days of Holidays Pay
• 15+ days of PTO
• Employer paid life insurance
• 401K with employer contribution
• Wellness program with reward incentives
• Employee recognition and reward programs
• Comprehensive paid training program

What Will You Be Doing

The Account Support Coordinator will support the ongoing management of client relationships and handle day-to-day operational administrative tasks. This role requires advanced MS-Office skills, strong written and verbal communication abilities, and a client-focused mindset to deliver high-quality support and reporting for internal and external stakeholders.

What Will You Need To Succeed

• Bachelor's degree or equivalent experience in business, communications, healthcare administration, or a related field or 5+ years of experience in account management, client services, or a related role.
• Advanced proficiency in MS-Office Suite, specifically Excel (e.g., pivot tables, VLOOKUPs/XLOOKUPs, data analysis, charting).
• Excellent written and verbal communication skills with strong attention to detail.
• Strong organizational and time management skills; ability to manage multiple priorities simultaneously.
• Comfortable working in a fast-paced, team-oriented environment with a high degree of professionalism and discretion.
• Experience in healthcare, insurance, or regulated industry.

Join our team as we strive for excellence through teamwork, where our patients are #1!

IHCS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.