Health Benefits Customer Service Call Center Representative

Job Description

Job Description

Description:

Join our team at Cobalt Benefits Group and start an exciting new career in employee benefits solutions. As a Health Benefits Customer Service Call Center Representative , you'll play an important role in helping us offer customized, self-funded insurance options to our clients and members.

The Health Benefits Customer Service Call Center Representative will be responsible for answering phone calls relating to a wide range of healthcare and employee-benefit questions from both members and providers in a professional and courteous manner. The ideal candidate will have both a background in healthcare and experience in a call center. Additionally, the ideal candidate will have a can-do attitude and an affinity to provide top notch service to our members, clients, and partners. We are hiring for multiple positions with a August 19, 2025 start date.

Responsibilities:

• Review and resolve benefit questions pertaining to medical, dental, vision, flexible spending, and COBRA products in a one call resolution approach.
• Research specific claims processing issues and educate callers related to resolution utilizing internal subject matter experts.
• Act as the primary resource for various clients including members, providers, employer groups and more.
• Express urgency and professionalism when handling all inquiries.

Requirements:

• Associate degree or at least 1 year of CSR experience in a healthcare or insurance industry preferred.
• Working knowledge of Microsoft Word, Excel, and Outlook.
• Demonstrated telephonic customer service experience.
• Knowledge of or familiarity with medical terminology.
• Third-party administrator or health insurance experience strongly desired.
• Ability to speak Spanish a plus.

Benefits:

After successfully completing a 60-day waiting period, every Full-time employee has access to our comprehensive benefits package, including:

• Fantastic medical, dental, and vision insurance- twice annual employer HSA contribution, covering 50% of the plan's annual deductible!
• Company paid Basic Life and AD&D
• Company paid Short-Term and Long-Term Disability
• Flexible Spending Accounts
• 401(k) Retirement Plan with up to a 6% employer-match (WOW!)
• 10+ paid holidays
• Generous paid vacation and sick time
• Lots of fun company events

Who We are:

As a trusted third-party administrator (TPA) specializing in self-funded benefit plans, Cobalt Benefits Group (CBG) is committed to helping employers find high-quality coverage at a cost they can afford. We administer self-funded insurance benefits through our three companies: EBPA, Blue Benefit Administrators of Massachusetts, and CBA Blue.

With over 30 years of experience and a dedicated team of more than 180 employees, we work collaboratively to build customized self-funded health plans, manage claim payments and disputes, and administer other specialized programs such as FSAs, HSAs, COBRA, and retiree billing. Join us as we match employers across our region with the right solutions for their employee benefit needs.

To learn more about working at CBG, visit Careers | EBPA (ebpabenefits.com).

Equal Opportunity Employer, including disability/protected veterans

PI276483106