Help Desk Level III Technician
- Competitive salary
- Health insurance
- Paid time off
- 401(k)
- Opportunity for advancement
- Training & development
- Identify, troubleshoot and document user issues to resolution, while maintaining superior customer satisfaction
- Work with end users to resolve reactive support requests. These issues will be related to Windows servers and desktops, Microsoft cloud services (Microsoft 365 and Azure), Remote Desktop Services, firewalls, managed switches, LAN/WAN connectivity issues.
- Work to resolve proactive alerts and monitors generated by the NOC. These issues will be related to backups, viruses, impending hardware failures, licensing issues and more.
- Manage Line of Business software updates and upgrades when appropriate and coordinate with vendor support where necessary to support software on servers and end-user devices.
- Manage software as a service licensing and accounts for customers when appropriate.
- Manage your daily ticket queues and schedule to ensure all assigned tickets are resolved and responded to within preapproved targets.
- Advanced utilization of RMM Software, AutoTask PSA, IT Glue and other service-specific tools and technologies to deliver onsite and remote user support services.
- Communicate with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.
- Windows 10 and 11 Operating Systems
- Workstation and Server Hardware
- Printer and Multi-function devices and technologies
- Standard Windows Applications
- Microsoft Office Suite
- Email and Mobile Device connectivity
- Microsoft 365 IPv4 and IPv6 technologies
- LAN/WAN connectivity issues
- Mac OS troubleshooting
- Microsoft Azure
- Hyper-V, vSphere, Citrix, SQL, and Terminal Services
- Active Directory
- Windows Server2008– 2022
- VPN connectivity troubleshooting and configuration (Cisco, SonicWall, OpenVPN, IPSec)
- MDM Solutions
- High School Diploma or GED (Two years college or equivalent work experience preferred).
- Five or more years of related experience.
- Three+ years working in an MSP Technical Support/Service Desk environment preferred.
- Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, Cisco CCNA, or VMware VCP.
- CompTIA Network+ required.
- CompTIA Security+ preferred.
- Valid Florida Driver License and must have a clean driving record.
Recommended Jobs
Project Manager - Remote
Centennial is a national leader in renovation, construction, and design-build services, with a national reach spanning from Florida to Alaska, with offices led by construction professionals sharing a…
Registered Dietitian (RDN) (100% Remote Telehealth)
Full-Time & Part-Time Telehealth Registered Dietitian Nutritionist (RDN) RD Nutrition Consultants LLC is seeking motivated Registered Dietitian Nutritionists (RDNs) to provide virtual weight ma…
Operations Coordinator
Title: Ameriship Parcel Delivery is Hiring: Full-Time Overnight Operations Coordinator Wanted! Introduction: Join our dynamic team at Ameriship Parcel Delivery! We're seeking a talented individua…
Regional Director of Behavioral Health $70k/yr.
The Regional Director of Behavioral Health is to assist the Senior Director of Behavioral Health in the management, leadership, direction, and administration of all aspects of Behavioral Health progr…
Supply Chain Data Analyst
Who We Are Frida is more than a brand built to support parents. We get parents. We know all about the often unbelievable realities of parenthood, because we’ve been in the trenches. Over the las…
CHAPLAIN - F/C
Requisition No: 858742 Agency: Department of Corrections Working Title: CHAPLAIN - F/C Pay Plan: Temp Position Number: 70930583 Salary: $21.00 Hourly Posting Closing Date: 09/17/202…
Sales Associate
The Sales Associate at Christian Dior Couture in Miami is responsible for delivering exceptional client service, achieving individual sales goals, and building lasting client relationships. The role r…
Assistant Teacher
Benefits: ~ Childcare Benefits ~401(k) ~401(k) matching ~ Competitive salary ~ Dental insurance ~ Employee discounts ~ Free food & snacks ~ Health insurance ~ Opportunity for advance…
Oiler
Oiler This team is responsible for keeping the engine spaces safe, clean and tidy. Main tasks include: Overhauling of pump, welding, operating lathe machines, carrying out most steelwork and pipe fi…
Assistant Project Manager
Job Description Job Description Charlotte County Airport Authority (CCAA) is currently accepting applications for the full-time, exempt position of Assistant Project Manager at Punta Gorda Airpor…