Bilingual Resident Service Assistant (Public Service Assistant II) (20413921)

Description

The City of Fremont's Human Services Department is recognized nationally and internationally for its innovation and effective programs. The Department works to sustain the City’s social service infrastructure, which promotes a healthy and safe environment for all residents. The Department also directly offers services to residents throughout their life course from infants to elders. Services offered to families are designed to help them become or remain self-sufficient.

Key Responsibilities:

• Provides information and referral services to residents within assigned site(s), including securing full range of social services as needed by individual residents.
• Maintains accurate and timely electronic documentation on all resident demographics, issues, requests, statistics, incidents, interactions and outcomes.
• Establishes constructive relationships with residents, community agencies, property management and related staff.
• Educates residents on service availability, benefits and other application procedures, tenant rights, tools for healthy living and lease compliance.
• Publishes building activities and events through flyers, newsletters and a monthly calendar.
• Leads a wide range of activities designed to build community and provide residents with opportunities for socialization, wellness, education and volunteering.
• Other duties as assigned by the management team.

Job Announcement URL:

https://www.governmentjobs.com/careers/fremontca/jobs/3472331/public-service-ass…

Job PDF:

Ideal Candidate

Ideal Candidate

• Completion of High School Diploma or GED and one (1) year of experience in the related area
• Strong customer service skills
• Bilingual skills
• Ability to communicate effectively both orally and in writing
• Experience with computer programs, such as Microsoft Suite (Word, Excel, Outlook, PowerPoint and Publisher), Canva and ActiveNet
• Familiarity with community services programs for seniors.
• Ability to record, track and maintain accurate client and service data records.
• Ability to establish and maintain effective working relationships with older adults, people with disabilities, and cultural/ethnic groups .
• Ability to work under pressure in a calm manner

Benefits

There are no benefits with this temporary position.

Special Instructions

How to Apply

To view the complete job announcement and application instructions, visit: www.fremont.gov/tempjobs