Senior Deal Desk Analyst

Kore.ai is thrilled and proud to be named a Leader in the Gartner Magic Quadrant for Enterprise Conversational AI Platforms 2025 report.

This is a testament to our no-code philosophy and dedicated efforts of 8 years in building the world class conversational AI platform that helps the world's best brands accelerate their speed of business by creating extraordinary experiences for customers, employees, and agents.

Thank you to our employees, customers, partners, and investors, who have supported us all along and helped us achieve this milestone. The journey has just begun, and we are excited about the future.

JOB TITLE: Senior Deal Desk Analyst

We are looking for a Senior Deal Desk Analyst who will assist in managing complex sales transactions, optimizing deal structures, and ensuring compliance with accounting standards and pricing guidelines.

As a Senior Deal Desk Analyst, you will play a crucial role in supporting the sales organization by managing the end-to-end deal process. This position requires a candidate with strong analytical skills, exceptional attention to detail, and the ability to collaborate effectively with cross -functional teams, including Finance, Sales, Legal and Billing Operations.

This in-office, non-remote role will report to the Corporate Controller and will work closely with internal and external stakeholders.

LOCATION: Orlando, FL

Principal Responsibilities

• Deal Management:
  • Work closely with the sales team to review and evaluate deals to ensure accuracy, compliance, and alignment with company policies.
  • Draft and manage contract license orders for both direct and partner sales team. • Analyze and structure complex deals, providing insights on pricing options, terms, deal construct alternatives and contractual agreements.
• Contract Review:
  • Conduct thorough reviews of customer contracts, identifying potential risks and proposing solutions to mitigate those risks.
  • Collaborate with legal and finance teams to ensure contracts meet company standards and compliance requirements.
• Cross-functional Collaboration:
  • Collaborate with sales, finance, legal, and other teams to streamline the deal approval process and ensure timely execution of contracts.
  • Serve as a liaison between sales and various internal departments to address deal related inquiries and issues.
• Documentation and Reporting:
  • Maintain accurate and up-to-date records of all deal-related information.
  • Generate reports and analyses to track key performance indicators, deal metrics, and other relevant data, including ARR, Recognized Revenue, Pricing and Product Mix, highlighting exceptions and discounts.

Qualifications

• Minimum 4 years of experience in a deal desk environment within a high-growth SaaS company required.
• Proficiency in CRM software (i.e. HubSpot, Salesforce, etc) and contract management tools required.
• High proficiency with Microsoft Excel, Google Suite, NetSuite, and Adobe Acrobat required.
• Expertise in complex deal structuring, particularly for software license and renewal deals, with the ability to advise on booking and revenue recognition implications required.
• Familiarity with Accounting regulations, ASC606 rules, and revenue recognition practices & policies required.
• Flexibility to work extended schedules during quarter-end cycles.
• Strong multitasking abilities, enabling effective management of multiple deals simultaneously while interacting with various stakeholders in a composed manner.
• Excellent interpersonal, verbal, and written communication skills.
• Bachelor's degree required.
• Currently residing in Orlando Florida OR open to relocation to Orlando (relocation assistance available) for this in office non-remote position.

Depending on specific professional experience and geographical location of individuals, the salary for this position ranges from $100,000 - $130,000. Additional wage/bonus/commission and benefit details will be shared during the formal interview process for this full-time employment opportunity.

We're always looking for talented and passionate people. Get in touch! Send in your CV to [email protected]