Employee Benefits Account Manager- Trainer
- Lead engaging, interactive training sessions for all levels of Account Management (AM101, AM201, AM301)
- Deliver training both in-person and via virtual platforms, ensuring participants remain actively engaged
- Apply real-world account management scenarios to reinforce learning
- Adapt delivery style and pace to suit different skill levels and learning styles
- Partner with Subject Matter Experts to coordinate their participation in training sessions
- Ensure Subject Matter Experts are prepared, equipped, and aligned with Higg U’s curriculum and delivery standards
- Maintain training schedules, materials, and session records in coordination with the Higg U team
- Provide feedback on course effectiveness and recommend updates to improve training outcomes
- Stay current on industry trends, compliance changes, and best practices in employee benefits account management
- Collaborate with the Training Manager to identify training needs and create targeted learning experiences
- Consistently deliver engaging, high-value training sessions that enhance Account Management skills and confidence at every career stage
- Coordinate seamlessly with Subject Matter Experts, ensuring all content is relevant, accurate, and aligned with firm standards
- Serve as a trusted resource and go-to trainer for Account Management learning needs across the organization
- Ability to Analyze and Solve Problems: Skill in recognizing challenges, exploring options, and implementing effective solutions in a timely manner
- Attention to Detail: A strong focus on completing tasks and projects accurately and thoroughly
- Communication Skills: Capable of expressing ideas clearly in both verbal and written forms and engaging with various audiences
- Timely Task Completion: Ability to finish tasks and projects efficiently, managing resources and priorities effectively
- Team Collaboration: Willingness to work together with others, promoting teamwork and supporting shared goals
- Client Focus: Dedication to understanding and addressing the needs of clients and stakeholders to ensure their satisfaction
- Dependability: Acknowledgment of the importance of being present and punctual.
- Creative Thinking: Openness to suggesting new ideas and methods to improve processes and outcome
- Organizational Skills: Capability to prioritize tasks and manage multiple projects simultaneously
- Adaptability: Willingness to adjust to changing situations and priorities, showing resilience in a dynamic work environment
- Extensive experience in Employee Benefits Account Management (minimum 7+ years preferred)
- Proven ability to train, mentor, or coach professionals at varying career stages, from entry-level to strategic leadership roles
- Strong understanding of small, mid-market, and large group benefits, funding arrangements, ancillary products, and compliance requirements
- Exceptional communication and facilitation skills, both in-person and virtually
- Ability to coordinate multiple stakeholders, manage schedules, and maintain training quality
- Active Life & Health Insurance License (required)
- Proficient with Microsoft Excel, Word, PowerPoint, and Outlook
- Applied Epic experience preferred, but knowledge of similar Account Management System (AMS) is acceptable
- Proficiency with virtual meeting platforms (Zoom, Teams) and LMS tools
- Ability to lift 25 pounds
- Repeated use of sight to read documents and computer screens
- Repeated use of hearing and speech to communicate on telephone and in person
- Repetitive hand movements, such as keyboarding, writing, 10-key
- Walking, bending, sitting, reaching and stretching in all directions
- Higginbotham offers medical, dental, vision, prescription drug coverage, 401K, equity prescription incentive plan as well as multiple supplemental benefits for physical, emotional, and financial wellbeing.
- Company paid holidays, plus PTO
- Employee Wellness Program
- Applications will be accepted until the position is filled
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