Information Systems Specialist

As an Information Systems Specialist you will be responsible for providing technical support services to the agency network (LAN/WAN) users and systems including, but not limited to, laptops, tablets, desktops, iPhones, software applications, connectivity, cable plant, multi-function printers, user access, server support, switches, hubs, and peripheral equipment.

As a part of Communities Connected for Kids, you will get the opportunity to work with other dedicated professionals who share your passion for helping individuals in need. We offer

• Opportunities to make a positive impact in the lives of children in need of support
• Unique rewards that come from seeing families improve and flourish with the services you referred them to
• Quality Low-Cost Benefits and 30-day benefit eligibility waiting period for new hires! Home | BenePortal
• This position requires a background screening in accordance with FS 435.12. See the following link for more information

Our Communities Connected for Kids Program provides services for children and families in the child welfare system, to ensure a community without abuse, neglect and abandonment. Based out of Port Saint Lucie, FL, this position is responsible for providing technical support services to the agency network (LAN/WAN) users and systems including, but not limited to, laptops, tablets, desktops, iPhones, software applications, connectivity, cable plant, multi-function printers, user access, server support, switches, hubs, and peripheral equipment. Additional essential functions of the position include

• 1. Internal Processes Demonstrates a working knowledge of the child welfare dependency system and can work within the interdependence among internal and external operations. Recognizes how the responsibilities of the position contribute to the success and overall performance of the agency. Understands and practices the concepts of being trauma informed and trauma responsive.
• 2. Program Delivery Demonstrates the skills, knowledge, and ability to implement, develop, manage, and deliver program services and responsibilities. Maintain the network desktop computers, laptops, and tablets. Troubleshoot and resolve network connectivity issues. Receive initial support ticket inquiries and troubleshoot the reported issues. Image and set up new pc’s, laptops, tablets, and docking stations. Coordinate facilities issues and monitor completion. Provide telecommunications support (telephones, fax lines, network cabling).
• 3. Customers / Stakeholders Establishes an operational environment and culture, which is aligned with CCKids strategies, initiatives, and practices. Fosters positive relations and interactions between all CCKids departments and employees, which promote the growth and image of the agency. Recognizes, understands, and develops strong internal, business and industry customer relationships. Provide backup support for and collaborate with other information systems specialists.
• 4. Regulatory / Professional Practice Demonstrates the skills, knowledge, and abilities to understand, implement, as well as influence regulatory guidelines and professional standards. Ensures regulatory compliance and adheres to professional standards. Assist in the development of IT documentation and procedures. Maintain documentation and system configurations for all workstations.
• 5. Time Management Understands and demonstrates an ability to use time in an efficient and effective manner. Collaborates and

communicates with co-workers to increase efficiency and enhance team’s time management. Is aware of, and consistently meets established deadlines. Identifies and prioritizes multiple tasks to assure timely completion of projects and assigned tasks.

Communicates progress regarding completion of time lines/deadlines with co-workers, supervisors, and internal and external customers. Recommends and implements strategies to enhance time management skills.

• 6. Technology Skills Demonstrates appropriate use of general office equipment and procedures such as copiers, printers, faxes, and phones. Demonstrates proficiency with computer keyboard and required computer applications such as Outlook, Windows, Word, Excel, PowerPoint, FSFN, Oracle, Kronos, Profiler, the Internet, and all other applicable computer programs. Stay abreast of new software and hardware technologies. Maintain library of software documentation and media. Manage relatively simple hardware, software, and/or network problems. Resolve more complex technical issues, requiring detailed systems and applications knowledge.
• 7. Quality Assurance Participates in the quality process, when needed, to ensure compliance with all required standards. Assist in the creation and deployment of group policies. Perform tests on new equipment and applications and report results. Monitor computers for optimal performance.
• 8. Risk and Safety Awareness Works in a safe and appropriate manner. Follows all CCKids policies and procedures designed to maintain client, visitor, and employee safety. Reports any safety or risk concerns to their supervisor or Safety Committee member. Serve as a member of the agency disaster / emergency response team. Encrypt and update computer systems and applications.
• 9. Financial / Data Management Follows all CCKids policies and procedures to maintain any client or employee data in a safe and secure manner. Understands the need for exercising financial responsibility with all CCKids resources and/or assets utilized as part of their job function and responsibilities. Assist the Network Administrator in the development of the annual technology budget. Assist in the annual and periodic sampling of IT inventories. Assist with managing user data access.
• Denotes Essential Functions. Other related duties may be assigned as needed.

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Education

Required High School diploma or a GED equivalent

Preferred Associate’s degree (AA) or higher from a two- or four-year college, university, or technical school.

Experience

Required A minimum of two (2) years’ experience working in an IT service desk or IT support environment. Prior experience supporting a multiple location setting or wide area network.

Preferred Previous experience in data entry. Prior knowledge of data validation functions and in Microsoft Access.

About Communities Connected For Kids

Communities Connected for Kids provides oversight and coordination of the child-welfare system in Indian River, Martin, Okeechobee and St. Lucie counties. At any given time, there are about 1,300 abused, abandoned or neglected children in our care. We are responsible for the safety and well-being of each one of them. We meet this responsibility through a mix of direct and contracted services. If you think about it in terms of building a house, we are the general contractor of the child-welfare system. The system is the house, we are the contractor, and our network of service providers are the subcontractors we pull together to make the house strong and ready to live in.

Who We Serve

Communities Connected for Kids offers a full range of care for children, adolescents, young adults and family members in Okeechobee and the Treasure Coast. We offer our services through a wide variety of approaches including in-home parenting and prevention services, family preservation, case management, residential programs and extended foster care services for teenagers and young adults.

In the tradition of true partnership, Communities Connected for Kids works closely with several agencies that are funded through Medicaid, substance abuse/mental health or private funds to offer a continuum of treatment services otherwise unfunded by Community Based Care dollars. These partnerships help families strengthen their capacity to care for their children or help children heal from trauma they’ve experienced.

Mission

Our mission is to enhance the safety, permanency and well-being of all children in Okeechobee and the Treasure Coast through a community network of family support services.

Values

Communities Connected for Kids values are

We are accountable to the children and families we serve and to the communities in which we live. We ensure services provided are

• Individualized, based on the strengths and needs of the families we serve
• Respectful and culturally sensitive
• Effective and accountable
• Evidence based and data driven
• Permanency focused
• Ensure financial and human resources are managed and maximized

Our Vision

We envision a community without abuse, neglect and abandonment so all children grow to their full potential.