Customer Service - Manufacturing & Construction

Job Description

Job Description

Industrial Shadeports Inc. is looking for a Professional with excellent communication and customer service skills and the ability to ensure the smooth and efficient daily operations of our office. This role provides daily sales and administrative support to the business. No outbound sales is required, but must have the ability to communicate effectively on the phone.

Industrial Shadeports Inc., established in 1993, manufactures and provides easy to install, custom designed and architecturally pleasing shade structures. Our primary markets are playgrounds, parking, etc. Check out our website at to see examples of our work.

Requirements:

Construction knowledge: 2 years minimum (Required).

Office Management: 2 years minimum (Required).

Language: Fluent English (Required), Spanish helpful.

Candidates must be authorized to work in the U.S. (We use E-Verify).

Successful completion of pre-employment screening and drivers license check.

Key Responsibilities:

• Administrative Support: Handling inbound and outbound correspondence (emails, letters), and maintaining records.
• Office Operations: Managing office supplies, equipment maintenance, etc.
• Communication: Serving as a point of contact for visitors, fielding phone calls, and managing internal and external communications. Act as a liaison between the project team and customers.
• Time management : Use time management skills to help the team stay on track.
• Document management : Maintain tools and documents related to the project management plans (status updates on permits, customer contact log, installation schedules).
• Contract management : Assist with the preparation and execution of contracts, permits and electronic files
• Reception Duties: Greeting visitors, managing incoming and outgoing mail, and providing customer service.
• Record Keeping: Organizing and maintaining files, permits, and other documents.
• Event Coordination: Planning and coordinating office events and activities.

Compensation:

Compensation is based on experience and qualifications.

Benefits:

Industrial Shadeports offers a complete suite of benefits, including Paid Time Off (PTO), Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, etc.

Industrial Shadeports offers competitive compensation and benefits, personal and professional growth opportunities abound, and we are a fun and engaging place to work!

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