Customer Service Representative

### **About the Role**

We are looking for a detail-oriented and empathetic **Customer Service Representative** to join our team. You will be the first point of contact for our users, helping them navigate our services, resolving technical or account-related inquiries, and ensuring a world-class experience with our brand.

The ideal candidate is a proactive communicator who thrives in a fast-paced environment and genuinely enjoys helping others find solutions.

### **Key Responsibilities**

* **Communication:** Respond to customer inquiries promptly via email, chat, and [Phone/Social Media].
* **Troubleshooting:** Identify customer needs and help them resolve issues regarding [Product/Service] access, billing, or technical features.
* **Documentation:** Maintain accurate records of customer interactions and feedback in our CRM system.
* **Quality Assurance:** Provide feedback to the internal team to help improve our processes and user interface.
* **Account Management:** Assist in onboarding new users and managing existing account updates.

### **Requirements**

* **Experience:** [0-1 years] of experience in customer service, support, or a client-facing role.
* **Communication Skills:** Excellent written and verbal English skills (additional languages are a plus).
* **Tech Literacy:** Proficiency in Google Workspace, CRM tools (e.g., Zendesk, Salesforce),
* **Problem-Solving:** Strong critical thinking skills and the ability to stay calm under pressure.
* **Reliability:** A stable internet connection and a dedicated quiet workspace (for remote roles).

### **What We Offer**

* Competitive salary and
* Flexible working hours and remote work environment.
* Opportunities for professional growth within a tech-forward company.