Service Coordinator - Orlando

Join a Growing Team Building the Future of Security Technology

Are you driven, curious, and excited by the idea of working with cutting‑edge electronic and security systems? Do you want a career where every day brings a new challenge — and where your expertise actually matters?

Integrated Protection Systems (IPS), a rapidly expanding security systems integrator, is looking for an experienced service coordinator who wants to grow into a technical leader.

We’re committed to investing in your future with professional training, certifications, and opportunities to advance.

Why You’ll Love Working at IPS

A company that puts people first.
IPS is a family‑oriented organization committed to the well‑being and long‑term success of our team members.

A strong culture of growth and recognition.
We offer advancement opportunities, longevity bonuses, monthly employee recognition, regular performance reviews, and ongoing training and certification.

A commitment to safety and service.
We maintain an excellent safety record and deeply honor those who have served, including military families.

About IPS

Integrated Protection Systems, Inc. installs and services advanced security technologies across multiple industries including housing, hospitality, gaming, and municipal sectors. We are headquartered in Minnesota and work on projects nationwide with employees in Minnesota, Florida, Georgia, North Carolina, Tennessee, Texas, Arizona, and Colorado.

Requirements

What You’ll Do as a Service Coordinator

Your day‑to‑day work will be diverse and technically engaging. You’ll collaborate with experienced project managers and electronic technicians to resolve service and repair issues for our customers.

Typical tasks include:

· Field all incoming requests for service and repair of camera, access control, burglar alarm, network, and Wi-Fi systems

· Resolve basic service requests and customer inquiries

· Assign and schedule service tasks to remote or field service technicians

· Coordinate parts deliveries for field service

· Provide troubleshooting assistance and resources to field service technicians

· Communicate scheduling and service resolution details with customers

· Document all details of service tickets

· Verify quality of completed service work

· Verify service charges and submit tickets for billing

· Provide quotes for out of warranty service requests 

Is This Role for You?

We’re looking for people who:

· Have at least 2 years recent experience with access control and camera systems

· Have some experience managing requests for service and repairs

· Possess strong IP networking, computer, and software skills

· Have a thorough knowledge of office productivity tools including the MS Office Suite

· Are self‑motivated and eager to build a career in the electronic security/low‑voltage field

· Are comfortable working as part of a team

· Possess excellent customer service and communication skills

· Have strong organization skills and can follow procedures

· Have a passion for technologies like access control, surveillance, security, electronics, and networking

· Can pass a background check and drug screen

Travel is not required

Benefits

Benefits That Support Your Life and Career

· Flexible Paid Time‑Off

· Paid Holidays

· 100% employer‑paid health & dental insurance for employees

· Employer‑matched retirement plan

· Company‑sponsored training & certifications