Senior Manager, Land Experience

Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group . We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

Royal Caribbean Group’s Silversea brand has an exciting career opportunity for a full-time Senior Manager, Land Experience on the Destination Development Team reporting to the Senior Director, Destination Experiences.

This position will work onsite in Miami, Florida.

Position Summary :

The Senior Manager, Land Experiences and Product Development is responsible for leading the strategy, development, and execution of immersive, culturally rich, and operationally seamless land-based guest experiences across global destinations. This role ensures that every guest touchpoint ashore reflects the brand’s commitment to deliver on our financial growth and guest satisfaction targets.

Essential Duties and Responsibilities :

Experience Strategy & Innovation

• Design and evolve a portfolio of land-based experiences that reflect the brand’s premium positioning and guest expectations.
• Identify emerging travel trends and cultural insights to inform new product development.
• Collaborate with brand marketing, and commercial teams to ensure offerings are differentiated and aligned with consumer insights.

Destination & Partner Management

• Build and maintain strong relationships with global tour operators, local guides, national and local tourism boards.
• Negotiate contracts and ensure partners meet brand standards for safety, service, and storytelling.
• Conduct regular destination visits to audit and enhance experience quality.

Operational Excellence

• Oversee the end-to-end execution of land-based programs, ensuring smooth coordination with shipboard and shoreside teams.
• Monitor guest satisfaction scores, incident reports, and operational KPIs to drive continuous improvement.
• Lead contingency planning and risk mitigation for destination disruptions.

Financial & Commercial Leadership

• Manage P&L for land experiences, including budgeting, pricing strategy, and revenue optimization.
• Analyze performance data to identify growth opportunities and improve profitability.
• Collaborate with revenue management and sales teams to support pre-cruise and onboard sales initiatives.

Team Leadership & Development

• Lead a high-performing team of destination land managers and coordinators.
• Foster a culture of creativity, accountability, and guest-centric thinking.
• Provide coaching, development plans, and succession planning for team growth.

Brand & Guest Experience Alignment

• Partner with marketing and content teams to promote experiences through compelling narratives and visuals.
• Act as a brand ambassador in destination communities and industry events.

Qualifications, Knowledge and Skills :

• Bachelor’s degree or equivalent work experience is preferrable.

• 5 or more years of experience in Destination Management, Tour Operating, and Product Development experience in tourism or in the luxury cruise/hotel/land segment.

• Excellent verbal communication skills, with the ability to communicate with clients and internal management.
• Computer skills that include Excel, Word, Outlook and Windows-Based Programs.
• Ability and willingness to travel as needed.
• Strong problem solving / analytical skills.
• Excellent skill at preparing presentations using Microsoft PowerPoint.
• Ability to successfully complete projects in a timely manner.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

#LI-SR1