Boutique Hotel Senior Guest Services Representative
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Greet guest and offer to assist with their needs
- Reconciled paperwork daily
- Register and assign guests to hotel rooms
- Establish method of payment and verify credit
- Make and confirm reservations
- Compute bills, collect payments, and make change for guests
- Transmit and receive messages, using telephones or PMS system
- Respond to guest requests in a timely manner
- Receive and resolve guest complaints, elevating to supervisor if necessary
- Be aware of guest satisfaction scores and work toward increasing overall guest satisfaction
- Practice safe work habits, wear protective safety equipment and following Choice standards
- Must be able to stand for 8 hour shifts
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods
- Ensure overall guest satisfaction
- Perform other duties as requested by management.
- Candidate may assist management in other areas: purchasing, shift reporting, guest communication.
- In the absence of a manager, candidate has the ability to work alone, acting as manager-on-duty as needed.
- Cross-train with Coffee Shop - Candidate will be food server certified, and will have the ability to work both areas simultaneously.
- Hotel/Hospitality Experience required
- High School diploma or equivalent required
- Previous customer service experience required
- Knowledge of PMS systems preferred.
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, kneeling, or crouching.
- Paid Health Insurance and Paid Time Off after Probationary Period
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