Medical Receptionist/Customer Service Specialist
Every day, Palm Medical Centers delivers on its promise to bring value based, quality healthcare to our patients. At Palm Medical Centers, you can expect:
- Strong compensation package with good benefits and great work culture
- Ability to make a major impact at your center
- Career development leadership opportunities to unlock your full potential
- Clear direction with a strong leadership team
- Performance recognition and awards
- Opportunities to add significant value to patients quality of life
- Deliver excellent patient service.
- Answer telephone promptly and direct calls accordingly.
- Ability to retrieve phone messages and transfer calls as necessary.
- Verify patient insurance.
- Ability to retrieve all correspondence from all mailboxes and distribute accordingly.
- Ability to prioritize the centers business needs and flexibility to assist other areas as needed.
- Responsible for scheduling appointments, checking-in/out patients, and obtaining accurate patient information.
- Greet patients and visitors in a courteous/professional manner.
- Notify appropriate personnel of visitor arrival and directs visitor to correct area.
- Perform clerical functions.
- Maintain/update directory of all employees in the center.
- Notify the transportation dispatcher when patients are ready for pick up.
- Maintain professional conduct and appearance at all times.
- Ensure waiting and reception areas are kept clean and tidy.
- Perform other duties and projects as assigned.
- Flexibility to commute to other centers.
- Exceptional customer service and phone etiquette
- Ability to use computers to enter information
- Excellent written and verbal communication skills
- Attention to detail
- Ability to connect with patients and make them feel comfortable
- Patience and presence of mind
- eCW experience Required
- Prolonged periods of sitting at a desk and working on a computer
- May require prolonged period of standing, walking and bending
- Ability to move/lift up to 20 pounds at times
- 401(k)
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- 8-hour day shift
- Monday to Friday
- In-person
- Computer skills: 1 year (Required)
- Medical receptionist: 1 year (Required)
- Customer service: 2 years (Required)
- Bilingual (Preferred)
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