Membership Coordinator
- Assisting in the creation of sales collateral, event logistics, and campaign support to attract and engage qualified members.
- Supporting efforts to analyze market trends, member behavior, and competitor activity to keep membership offerings relevant and compelling.
- Managing the administrative aspects of the membership application, approval, and onboarding processes, ensuring a seamless and discreet experience.
- Maintaining accurate membership records, databases, and reports to support data driven decision making.
- Supporting social media, email, and digital outreach initiatives in coordination with the Marketing team to promote membership offerings.
- Providing excellent service to current and prospective members, serving as a knowledgeable and professional point of contact.
- Assisting with the planning and execution of member events, and gathering feedback to improve overall satisfaction.
- Collaborating with other departments to ensure member needs are met in alignment with Delano’s luxury service standards.
- Assisting in vendor communication and coordination to ensure members have access to premium products and experiences within budget guidelines.
- We recognize we are in the hospitality industry and that may require us to provide lateral service.
- We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.
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