Patient Medical Collection Specialist

Are you passionate about making a difference in the lives of families affected by autism? Are you detail-oriented, compassionate, and ready to be part of a purpose-driven healthcare team? Butterfly Effects is looking for a Patient Medical Collection Specialist to join our team at our corporate office in Deerfield Beach, FL!

In this role, you will support our families by ensuring clarity and transparency in the billing and collection process. You will be a key point of contact for clients navigating benefits, payment responsibilities, and claims-providing the empathy, professionalism, and precision that our families deserve.

What Would You Be Doing?

• Collect outstanding patient balances in a professional, respectful, and timely manner.
• Follow up on client questions regarding invoices, benefits, and payment plans.
• Communicate client financial responsibility clearly and accurately.
• Verify insurance benefits for ABA therapy services (both in-network and out-of-network).
• Provide support in claim follow-up processes to facilitate timely payment.
• Collaborate closely with field staff and office staff to ensure client satisfaction.
• Identify and proactively address potential concerns before they become issues.
• Propose solutions to improve processes and enhance the client experience.

Why Work at Butterfly Effects?

• A mission-driven organization where your work supports children and families affected by autism.
• Competitive compensation and benefits package.
• A culture centered on integrity, collaboration, and continuous growth.
• A team of committed professionals who value compassion and excellence.
• Opportunities for personal and professional development in a growing healthcare organization.

What Do You Bring to the Role?

• High School Diploma or GED required.
• 1–2 years of experience in patient billing, collections, or a related healthcare administrative role preferred.
• Experience with electronic medical records and insurance verification preferred.
• Excellent interpersonal and communication skills, including active listening and professionalism.
• Strong attention to detail and ability to manage multiple priorities.
• High level of accountability and ownership of responsibilities.
• A commitment to service excellence and a positive, solution-focused attitude.

Who Are We?

Butterfly Effects has served more than 15,000 families since our inception in 2005. We have a long history of improving the lives of children and families affected by autism spectrum disorder through our family-centric applied behavior analysis (ABA) approach. Our mission is to deliver ABA treatment in partnership with families affected by autism to foster a more joyous life.

Our butterfly logo was chosen as a symbol of love, rebirth, and metamorphosis. Together, the name and logo represent our common purpose and deep commitment to helping families create lasting change through individualized ABA therapy.

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