Parts Order Specialist Lead

: Description:

What is our company culture and what makes us stand out above all other companies?

• Our Field Service Engineers and Techs are our companies life blood. We take that seriously and we go above and beyond to take care of our team. That mindset does not end with our Field Support, it extends to all of our employees
• We believe in positive revenue growth year after year. We have remained steady in that goal for the entire 40 years of our companies existences. Starting at a $5M company to our present state of $240M.
• We believe in continuous growth and learning. We are always looking for new acquisitions that will help expand our reach geographically and technologically. We approach every position in our company as a continuous improvement opportunity. Our managers will always help every employee become excellent in their job responsibilities and will always support learning new skills.
• We believe in maintaining and continuously growing our relationships with our customers. We successfully maintain long term relationships as a company of choice in our industry.

Compensation: $75,000 to $100,000

Benefits Include : Medical, Dental, Vision, 15 days PTO, 10 Paid Holidays, Life Insurance, AD&D, Short/Long Term Disability, 401K with Company Match, Pet insurance, Optional Supplemental Insurances, Legal Assistance for Identity Theft, Health Advocate, Tuition Assistance, Maternity and Paternity Leave, Adoption Aid

Job Summary

The Parts Team Lead plays a crucial role in coordinating and leading the parts sales team, ensuring efficient communication between vendors, service teams, and customers. This position is responsible for achieving sales targets, overseeing order fulfillment, and fostering strong relationships with stakeholders. The ideal candidate will demonstrate exceptional leadership skills, a strategic approach to sales, and a commitment to delivering high-quality service. Adaptability to a dynamic work environment is essential.

Essential Duties & Responsibilities

• Lead and motivate the parts sales team to achieve sales targets and organizational objectives.
• Coordinate with various departments to streamline processes and enhance overall efficiency.
• Provide guidance to team members on complex sales transactions, including problem-solving and complaint resolution.
• Collaborate with vendors to optimize inventory levels and ensure timely order fulfillment.
• Conduct regular training sessions for the team to enhance product knowledge and sales techniques.
• Uphold a customer-centric approach by ensuring timely responses to inquiries and maintaining strong relationships.
• Oversee the accurate recording of data in the IDM system and implement continuous improvement initiatives.
• Provide comprehensive weekly updates during team meetings, escalating issues as necessary.
• Perform additional responsibilities as required to support the success of the parts sales team.

Key Performance Indicators

• Team Sales Performance: The overall sales performance of the parts team against set targets.
• Customer Satisfaction: Feedback and ratings from customers regarding the parts sales process and service.
• Order Fulfillment Accuracy: The percentage of orders processed without errors.
• Team Productivity: The efficiency and effectiveness of the parts sales team in achieving objectives.

Requirements:

Required Knowledge, Skills, and Abilities

• In-depth knowledge of relevant equipment, policies, and safety procedures.
• Proven leadership experience in a sales role, preferably in the marine and power plant industry.
• Excellent analytical skills for evaluating alternative solutions and approaches.
• Outstanding verbal and written communication skills.
• Exceptional customer service orientation.
• Technical sales knowledge is a plus.
• Proficiency in negotiation.
• Ability to interpret technical drawings and documents is advantageous.
• Must be proficient in Microsoft Excel, Word, and PowerPoint.

Education and Experience Requirements

• Bachelor's degree is preferred.
• Experience in leadership within a similar field.
• Sales experience is required.
• A minimum of 10 years of related work experience.

Work Environment & Physical Demands

This role operates in a professional office environment and may involve occasional travel. Routine use of standard office equipment such as computers, phones, copiers, filing cabinets, printers, and scanners is expected.

Equal Opportunity Employer

MSHS is an Equal Opportunity Employer and does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, or any other legally protected status. Employment decisions are made on the basis of qualifications, merit, and business need.

Pre-Employment Requirements

Candidates must pass a drug test prior to employment or receiving an offer. Refusal to take the drug test or testing positive for illegal substances may result in the withdrawal of the job offer or termination of employment.