Accounts Receivable & Collections Specialist

At the Vitrolife Group, we work every day to unlock the full potential of science and technology to reduce the barriers towards building a family. Together we help our customers and their patients to fulfill the dream of having a baby.

Location: Miami

Hybrid

Full-time

Salary Range: $60K - $65K

Duties and Responsibilities of the Accounts Receivables & Collections Specialist

• Monitor outstanding balances to identify overdue accounts and ensure timely payments.
• Review historical billing data to investigate discrepancies and resolve payment issues.
• Communicate with clients to follow up on overdue invoices and establish repayment arrangements.
• Implement collection strategies to encourage prompt debt resolution and minimize financial risk.
• Process incoming payments and issue refunds, ensuring accuracy and compliance with financial policies.
• Resolve billing disputes and credit issues, working closely with customers and internal teams.
• Maintain and update account records to track collection efforts and payment status.
• Generate reports on accounts receivable performance, highlighting key trends and recovery rates.
• Identify inefficiencies in collection processes and recommend improvements to streamline operations.
• Manage customer accounts across multiple affiliates, ensuring consistency and compliance with company policies.

QUALIFICATIONS

Education and Experience:

• High school diploma; Associate's/Bachelor's degree is a plus

• Proven experience as a Collection Specialist or similar role (5 years or more preferred)
• Bilingual in English and Spanish preferred

Knowledge, Skills and Abilities:

• Proven experience as a Collection Specialist or similar role (5 years or more preferred)
• Knowledge of billing procedures and collection techniques
• Working knowledge of MS Office and databases
• Comfortable working with targets
• Patience and ability to manage stress
• Excellent communication skills (written and oral)
• Problem-solving skills

Benefits:

• Paid Time Off
  
• Paid Holidays
• 401(k) with Employer Match
• Medical/Dental/Vision/ GAP insurance
• Basic Life and AD&D
• Short / Long Term Disability
• Critical Illness and Accident Insurance
• Employee Assistance Program
• Flexible Spending & Health Savings Account

An offer of employment is contingent on the successful passing of a background check. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Vitrolife Group is a global provider of medical devices and genetic services. Based on science and advanced research capabilities, we develop services and products for personalised genetic information and medical device products. We support our customers by improving their clinical practice for the patient's outcome of a fertility treatment.

We are currently approximately 1 100 colleagues worldwide, with headquarters in Gothenburg, Sweden. Vitrolife Group's products and services are available in more than 110 countries through our own presence in 30 countries and a network of distributors. Vitrolife Group is a sustainable market leader and aims to be the preferred partner for IVF-clinics by providing superior products and services with the vision of fulfilling the dream of having a baby. The Vitrolife share is listed on Nasdaq Stockholm.