Assistant Site Manager

Job Description

Job Description

Assistant Site Manager Job Description

• Oversee the productivity, breaks, and daily scheduling of all employees.

• Assist in attracting, recruiting, developing, and training employees.

• Have knowledge of and assist with preventive maintenance and repairs on all equipment.

• Own management of chemical inventory, usage, and costs.

• Train and motivate the team to enroll new members.

• Directly handle all customer concerns and questions.

• Performs required administrative duties which may include documentation for performance management, team calls, terminations, employee relations, and promotions.

• Take responsibility when the General Manager is offsite.

Fundamental Responsibilities:

Customer Service: The treatment of each of our customers in a compassionate and caring way is at the very core of what differentiates AquaShine from its competition. Taking care of the customer is always our number one goal.

Onsite Sales: Whether it’s signing people up for e-mail promotions or selling monthly wash subscriptions, every initiative needs a champion. The skills to engage customers with a smile, explain benefits and close the sale are very different from processing paper work. We like to call membership sales our "education process." By the time you are speaking with a customer they have already decided to purchase a wash. It is now our job to connect with them on their level and present the better value of membership vs single washing.

Other Responsibilities:

1. Shift Leadership: The one thing we get to choose every day when we enter the wash is our attitude! It is the responsibility of the Assistant Manager on duty to set a tone of excellence, expectation and FUN at the wash.

2. Equipment Maintenance: It is expected that the Assistant Manager will be professionally curious and take it upon themselves to become experts in all car wash maintenance and procedure. There are many unlimited resources for information and experience but it is the responsibility of the Assistant Manager to ask for information and assistance when needed.

3. Chemical Management: The inventory and management of the store's chemical supply is one of the most important cost accounting measures. In the battle of profitability the war is won by controlling "Cost per Car." The Assistant Manager should be vigilant in counting and inventorying the store's chemicals, keeping the chemical injections tips clean and functional and notifying your chemical representative of any need for repair or assistance.

4. Time Clock: Assist the manager in ensuring hourly employees are clocking in and out of their shifts on the site along with correct missed punch in/outs.

5. Community Relations & Marketing: It is the expectation that the Assistant Manager will work towards community outreach and networking, and have employees on the sidewalk advertising the Car Wash if necessary.

Qualifications:

• Formal education is preferred, though not required.

• Ideal candidates demonstrate a mechanical aptitude for equipment maintenance as well as organizational skills for the management of chemistry, wash supplies and labor.

• Minimum 2yrs Assistant Management or Shift Lead Experience

• Excellent Customer Service Skills

• Great attention to detail

• Sales Experience

Requirements:

• Open availability

• Ability to stand for long periods of time

• ability to lift 30+ pounds

Compensation:

Total Compensation range for this position is $18/hour +, based on experience.

AquaShine Express Car Wash is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

At AquaShine Express, we are commitment to excellence goes beyond just a car wash—it’s about building trust and delivering an exceptional customer experience. We pride ourselves on providing not only an impeccably clean vehicle but also a service you can rely on, time and time again. Our state-of-the-art facilities are paired with a team of friendly, highly trained professionals who prioritize your satisfaction at every step. At AquaShine Express, customer service isn’t just a promise; it’s the cornerstone of our business.

Company Description

At AquaShine Express, we are commitment to excellence goes beyond just a car wash—it’s about building trust and delivering an exceptional customer experience. We pride ourselves on providing not only an impeccably clean vehicle but also a service you can rely on, time and time again. Our state-of-the-art facilities are paired with a team of friendly, highly trained professionals who prioritize your satisfaction at every step. At AquaShine Express, customer service isn’t just a promise; it’s the cornerstone of our business.