Strategic Customer Success Manager (Strategic CSM), ECE

Job Description

Job Description

At StraighterLine we are on a mission to help students succeed!

About Us

StraighterLine is the leading provider of high-quality, affordable, online courses that help learners earn college credit and meet their professional goals. Each year, 150,000 learners take one of StraighterLine’s 215 courses to upskill into new careers or earn credit from over 2,000 colleges and universities worldwide. StraighterLine works with institutions and corporate partners to provide their students and employees with flexible education options that allow them to work and learn at their own pace. Visit for more information.

As a Strategic Customer Success Manager, you'll work with our most complex and high-impact customers. You'll go beyond day-to-day account management to understand each customer's business goals and build strategies that drive long-term success.

This role is ideal for someone who enjoys solving complex problems, influencing stakeholders, and creating meaningful business impact. The ideal candidate is highly organized, positive and energetic, thrives in a fast-paced environment, and has a passion for supporting organizations that serve young children and families.

Location Requirement: Candidates must live and reside in the Orlando, Florida area.

Travel Requirement: Ability to travel up to 40% to support customer relationships, meetings, conferences, and strategic initiatives.

What You'll Do

• Own strategy and success plans for complex or high-impact accounts

• Align customer goals with measurable outcomes and long-term value

• Build relationships with senior stakeholders

• Navigate ambiguity, competing priorities, and organizational complexity

• Lead renewal and growth strategy for your accounts

• Partner cross-functionally to deliver tailored solutions

• Provide insights to internal teams based on customer needs

• Manage multiple customer initiatives simultaneously while maintaining strong organization and attention to detail

• Lead and coordinate customer projects from planning through execution to ensure successful outcomes

What Success Looks Like

• Customers achieve meaningful business outcomes

• Strong alignment across multiple stakeholders

• Complex risks are navigated effectively

• Growth opportunities are strategically developed

• Customer initiatives are delivered on time and with high levels of satisfaction

What We're Looking For

• 5+ years in customer success, consulting, account management, or related field

• Experience managing complex or high-value accounts

• Strong strategic thinking and business acumen

• Ability to influence stakeholders and drive decisions

• Confidence operating in ambiguous situations

• Exceptional organizational skills and attention to detail

• Strong project management skills with the ability to manage multiple priorities and deadlines

• Experience in early childhood education, early learning programs, or working with Early Learning Coalitions strongly preferred

• Ability to travel up to 40%

• Must reside in Central Florida

• Positive, upbeat, enthusiastic attitude with a customer-first mindset

• Excellent communication, relationship-building, and problem-solving skills

Working at StraighterLine

StraighterLine team members work every day knowing that they are helping learners on their path to employability and career success. We're an inclusive team that fosters collaboration, that trusts and communicates openly. Like our students, we are lifelong learners and strive for excellence in our work.

Our Core Values:

We believe that how we work is just as important as what we accomplish. Our core values guide every decision we make, every interaction we have, and every experience we create for our learners and one another.

• Grab a Shovel – When things stall or get messy, we roll up our sleeves. We step in and get to work.
• Help Others Succeed – We create the conditions for others to win. We collaborate, coach, and lift each other and our learners up.
• Remove the Friction – If it's in the way, it doesn't stay. We clear the path for success.
• Play as One Team – This only works if we do it together. No turf. No silos.
• Transform What's Given – We treat constraints as fuel. Using what we have, we invent a better way forward.
• Build for the Learner – Learners are why we are here. We build like it matters - because it does.

We also know how important a life outside of work is, and the support that employers can contribute.

Our Benefits:

• Generous time off policies, 11 public holidays & 1 floating holiday.
• Medical, Dental, and Vision Insurance Coverage
• 401K Safe Harbor: StraighterLine contributes 3% of your total salary whether you contribute or not
• Six weeks paid parental leave
• Free StraighterLine courses for you and your family members

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, parental status, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.