FQHC Office Manager

Cherishing Our Children Since 1977

Helping children and families help themselves to live a better life and build a stronger community.

The Center for Family and Child Enrichment (CFCE) is dedicated to helping children and their families by providing the right services and solutions based on individual needs. CFCE is constantly evolving to better support our community.

As an FQHC Office Manager, you are responsible for overseeing the daily operations of our FQHC medical/ dental offices, including providing staff support, day to day clinic support, and quality customer service. The Office Manager will work closely with other team members to ensure efficient office flow and full compliance with state and federal regulations.

This position works closely with the clinic staff and other leadership to support strategic goals and streamline practice processes.

Why join CFCE:

• You will make an invaluable impact in the community
• We offer growth and professional development opportunities
• You may qualify for Public Service Loan Forgiveness
• We offer benefits; PTO, Medical, Dental, Vision, 403b retirement plan and more for qualified positions.

PRIMARY/KEY RESPONSIBILITIES:

• Oversee implementation of all daily activities/operations and workflows of front desk staff in the medical and dental clinics, ensuring smooth and efficient front office operations including , but not limited to, scheduling, patient registration, and check-in/check-out processes
• Oversees insurance verification processes
• Oversees coordination of patient appointments
• Oversees daily money collection and journal closure
• Maintains office supplies
• Oversees administration of patient satisfaction surveys.
• Interacts with patients and gains customer feedback about the practice
• Addresses patient and clinic concerns and escalates as appropriate
• Recruits new patients
• Ensures an appropriate environment for the administration of healthcare and patient-focused care.
• Works with CMO and team to develop and evaluate business strategies and patient services
• Collaborates with FQHC Operations and CMO to assist with creating and implementing Health Center Operating Policies and Procedures to enhance operational efficiency
• Recruits, trains, and supervises new administrative employees, and oversees the ongoing training of both new and established front desk/administrative staff.
• Assists in the scheduling of staff meetings, trainings and staff development opportunities
• Manages staff schedule to ensure adequate staff coverage.
• Supports provider and clinical staff needs
• Provides ongoing training and evaluation of quality and effectiveness of the educational activities to ensure the delivery of cost-effective high-quality health care.
• Knowledge and management of all systems: Intergy, Dentrix, Medicaid etc.
• Functions as Intergy/Dentrix superuser and educator for front desk/administrative staff.
• Monitors provider productivity and ensures clinic staff are aligned with productivity benchmarks, in coordination with the CEO/Director of FQHC Operations and CMO.
• Monitors performance dashboards and scorecards to monitor key metrics, staff accountability, and quality outcomes.
• Ensures compliance with HIPAA, OSHA, Department of Health and other regulatory bodies healthcare and licensing regulations.
• Participates in audit activities (HRSA, VFC, FTCA, 340B etc.) to ensure clinic competency and compliance with corporate standards.
• Addresses and responds to common inquiries or complaints from regulatory agencies
• Member of Risk Management Committee and participates in its meetings and activities.
• Member of Safety Committee and participates in its meetings and activities.
• Member of Continuous Quality Improvement Committee and participates in its meetings and activities.
• Other duties as assigned

MINIMUM REQUIREMENTS:

• Bachelor’s degree in health care administration, public health or health information management field or 5 to 10 years of experience in related field
• Experience in successfully managing the operations of a medical practice

CFCE is a Drug Free Workplace and an Equal Opportunity Employer.