Front Desk Gallery Host

Department: Guest Services Supervisor: Front Office Manager

FLSA Status: Non-Exempt Approved By: Human Resources

Summary

Gallery Host provides exceptional service to all guests and potential guests by assisting them in a friendly, efficient, courteous, and professional manner. Performs all Front Desk and Gallery related functions including checking guests in and out, promoting and preparing food service menu items, bartending, maintaining guest records, cash handling, monitoring guest satisfaction, problem resolution, and any other duties assigned by management.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

- Always approach all interactions with guests and employees in a friendly and service-oriented manner by maintaining a positive demeanor.

- Promote a positive and caring work environment by addressing and resolving any conflict in a calm and poised manner.

- Maintain regular attendance as required by scheduling which will vary according to the needs of the individual property.

- Maintain high standards of personal appearance and grooming which includes wearing the proper uniform and nametag when working.

- Greet guests upon arrival and make them feel welcomed, always following the 5/10 rule.

- Check-in and check-out guests as needed, assign rooms for the day per guest requests and reservation details, assist guests in booking reservations and canceling reservations as needed, process payments for guest bills.

- Provide quality service to all guests by responding to their requests promptly, efficiently, and courteously during check-in, check-out, and throughout their stay.

- Prepare, set up, stock, take down, clean, and provide quality beverages and food products, adhering to all recipe and presentation standards.

- Set up and break down meeting space including preparation of food for meetings/events.

- Perform cashiering tasks like bill/invoice settlement, posting charges, adjustments, etc.

- Arrange for special services for guests as needed, which includes but is not limited to making or canceling reservations, calling a taxi, providing directions, or housekeeping by a certain time, or simply sending up a small surprise to acknowledge a special occasion.

- Stay current on developments within the hotel by reviewing communications to each shift.

- Minimize loss of revenue by adhering to all established credit and inventory control procedures including retrieving proper approval codes for cash and card paying guests.

- Ensure all guests have an established credit card on file or have paid cash upon check-in.

- Monitor customer accounts to ensure adherence to hotel credit limits and verify accuracy of registration information such as name, address, method of payment, etc.

- Adhere to hotel policies regarding the use of cash banks, drop/deposit logs, etc.

- Be able to diffuse conflict or tense situations with guests.

- Show initiative in job performance by anticipating the needs of guests and team members.

- Follow all company's policies, procedures, and meet standards.

- Must maintain a clean and safe work environment and report any safety issues to management immediately.

- Able to operate and drive shuttle (as applicable by property)

- Perform any other duties as assigned by management.

Qualifications

1. Must have a high school diploma or equivalent.

2. Minimum 1 year of customer service experience required, hospitality industry preferred.

3. Must have valid driver's license and clean driving record (as applicable by property.)

4. Ability to interpret a variety of instructions provided in written, oral, or scheduled form.

5. Ability to read, write, and speak effectively in English in order to communicate with guests and team members.

6. Ability to perform basic mathematical calculations.

7. Ability to work with computers and good knowledge of operating software preferred.

8. Friendliness, problem solving, and organizational skills needed.

9. Have a strong attention to details.

10. Must be able to communicate effectively and often handle disgruntled guests and difficult situations.

11. Must be able to multi-task.

12. Must be a team player.

13. Ability to work independently with minimal supervision in a high degree of autonomy.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- While performing the duties of this job, the employer is regularly required to use hands, and is required to talk and hear. The employee is frequently required to stand, bend, and walk for long periods of time. The employee will be required to reach, with hands and arms. Specific vision abilities required by this job include close vision, peripheral vision, and ability to adjust focus. This position demands physical and mental health.

- The position occasionally requires the employee to stoop, kneel, crouch, or crawl and smell. The employee will be required to lift, carry, walk, sit, push, pull, and work a flexible schedule including long hours, holidays, and weekends. Must be able to move continuously during work hours and to lift up to 25 pounds.

- The noise level in the work environment is usually moderate.

Job Types: Full-time, Part-time

Pay: From $13.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift

Ability to Commute:

• Pensacola, FL 32504 (Required)

Ability to Relocate:

• Pensacola, FL 32504: Relocate before starting work (Required)

Work Location: In person