Licensed Insurance Customer Care Agent

Description

Licensed Insurance Customer Care Agent

Earning Potential: Base pay + commission + monthly bonuses. Average annual income $55,000 – $85,000+

Elite Insurance Partners, one of the nation’s top-ranked insurance brokerages, is hiring a Licensed Insurance Customer Care Agent to join our growing team in Tampa, FL. This is a full-time, on-site role where you’ll support existing clients, resolve policy questions, and ensure they have the right coverage for their needs.

If you’re licensed in insurance and passionate about helping people, this is your opportunity to build a long-term career with a company that values and rewards its employees.

Responsibilities

• Handle inbound calls from existing clients regarding Medicare, Life, and ancillary insurance policies.
• Provide exceptional customer service by answering questions, resolving concerns, and processing policy updates.
• Proactively identify gaps in coverage and recommend Medicare Advantage, Life, and supplemental insurance products.
• Conduct outbound outreach campaigns to review coverage and confirm clients have the best available rates.
• Build and maintain strong client relationships through education, service, and follow-up.
• Accurately update client records in our CRM system.
• Collaborate with teammates in a supportive, fast-paced office environment.

Requirements

Must-Have:

• Active Florida 2-15 Life, Health & Variable Annuity License (or equivalent).
• Experience using CRM systems.
• Reliable transportation to our Tampa office.

Preferred:

• 1+ year of experience in Medicare, Life Insurance, or customer care.
• Confidence in recommending additional insurance products and closing opportunities.

Compensation & Benefits

• Earning Potential: Base pay + commission + monthly bonuses. Average annual income $55,000 – $85,000+.
• 401(k) with Match: Up to 3.5% company match after one year.
• Paid Time Off: Vacation days, holiday pay, and additional PTO through referral incentives.
• Comprehensive Benefits: Medical, dental, vision, life, disability, cancer, and long-term care insurance.

Onsite Perks You’ll Love:

• Fully paid gym membership with group fitness classes and basketball court.
• Relaxation room with zero-gravity massage chairs.
• Onsite cafeteria serving freshly prepared breakfast and lunch daily.

Location

Tampa, FL (On-site)