Medical Assistant - BILINGUAL (Spanish/English) - eClinicalWorks (eCW)

IntelliRad Imaging is a well-established hospital-based radiology group practicing in Miami-Dade and Broward county. We are seeking to fill a full-time medical assistant role. The hours of this position are 8:30 AM to 5:00 PM on-site in our Plantation office.

We are seeking a skilled and compassionate BILINGUAL (Spanish/English) Telehealth Medical Assistant to join our dynamic healthcare team, specifically focusing on pre-surgical patients seeking consultation with our interventional and neurointerventional radiology providers. In this role, you will play a crucial part in delivering high-quality care to patients through telehealth services. The ideal candidate should possess strong communication and phone skills, attention to detail, and a commitment to providing excellent patient support in a virtual healthcare environment.

This position will work from our clinic/office at HCA Florida Westside Hospital where the medical assistant works alongside our nurse practitioner to do patient intakes on telehealth patients.

Benefits:

• 100% paid employee healthcare insurance (family members may be insured at employees' expense)
• Dental
• Vision
• 10 days of vacation/paid time off per year
• 401k
• Life insurance
• Workers compensation insurance
• Short-term disability & long-term disability insurances
• Uniforms provided

Responsibilities:

Patient Communication and Preparation:

• Facilitate telehealth appointments for pre-surgical patients scheduled for Interventional and Neurointerventional Radiology procedures.
• Provide clear instructions to patients regarding telehealth platforms, ensuring they are comfortable and prepared for virtual consultations.
• Answer incoming clinic telephone calls

Medical Documentation:

• Collect and update patient medical histories, medications, and relevant information to assist the Interventional and Neurointerventional Radiology provider in making informed decisions.
• Document patient interactions during telehealth appointments accurately and thoroughly in the electronic health records system (eClinicalWorks - eCW).

Coordination of Care:

• Collaborate with the Interventional and Neurointerventional Radiology providers, nursing staff, and other healthcare professionals to ensure seamless coordination of patient care.
• Assist in coordinating pre-surgical testing and procedures as directed by the healthcare team.

Patient Education:

• Educate patients on pre-surgical preparations, post-surgical care, and any necessary lifestyle modifications.
• Provide resources and answer patient queries regarding the Interventional and Neurointerventional Radiology procedures.

Technical Support:

• Troubleshoot and assist patients with technical issues related to virtual consultations, ensuring a smooth and effective telehealth experience.

Compliance and Quality Assurance:

• Adhere to healthcare regulations and standards, maintaining patient confidentiality and privacy during all telehealth interactions.
• Participate in quality assurance initiatives to improve the delivery of telehealth services.

Qualifications:

• Completion of a Medical Assistant program from an accredited institution.
• Relevant certification (CMA, RMA) preferred.
• Experience in a healthcare setting, preferably in Interventional Radiology or a related field.
• Familiarity with telehealth platform e-clinical works (ECW).
• Strong interpersonal and communication skills.
• Ability to work collaboratively in a fast-paced environment.
• Attention to detail and accuracy in documentation.

If you are passionate about providing high-quality patient care through telehealth services and thrive in a collaborative healthcare environment, we invite you to apply for this exciting opportunity. Join us in making a difference in the lives of our patients.

Candidates will need to pass a background check and be authorized to work in the U.S.

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IntelliRad Imaging is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. IntelliRad Imaging makes hiring decisions based solely on qualifications, merit, and business needs at the time.