ServiceNow Architect

Job Description

We are looking for a ServiceNow Architect for a long-term contract that is fully onsite in Tallahassee, FL . The selected candidate will oversee the development, implementation, and governance of ServiceNow solutions for our organization.

What You'll Do

Product Development and Lifecycle Management

• Oversee ServiceNow product development from planning through implementation and post deployment support

• Manage product development timelines, feature delivery, and release schedules

• Translate business requirements into actionable development and delivery plans

• Monitor and report on product performance, risks, and readiness for release

Cross-Functional Leadership

• Lead and coordinate cross-functional teams, including technical staff, business stakeholders, and vendors

• Facilitate collaboration between enterprise architecture, developers, and business owners

• Motivate and manage team members to achieve project and product delivery objectives

Application Governance & Oversight

• Define, implement, and monitor application governance policies for ServiceNow modules and integrations

• Ensure consistent standards are applied across all ServiceNow applications, including development, testing, deployment, and retirement

• Conduct regular reviews of application configurations, workflows, and customizations to maintain compliance with organizational and regulatory standards

• Collaborate with stakeholders to ensure alignment between business needs, technical constraints, and governance policies

ServiceNow Platform Management

• Provide oversight for platform configuration, enhancement, and integration activities

• Ensure adherence to ServiceNow best practices, workflows, modules, and system integrations, including API integrations with internal and external systems

• Support prototyping, solution testing, and technical evaluations prior to production releases

CMDB & Discovery Tool Oversight

• Manage or coordinate CMDB structure, data quality, and governance processes

• Oversee ServiceNow Discovery tool implementation, including automated asset discovery, data validation, and integration

• Ensure accurate and reliable data collection for IT assets and configuration items

Agile and Iterative Delivery

• Support Agile, Scrum, or iterative delivery processes, including backlog grooming, sprint planning, and iterative development cycles

• Coordinate development priorities with stakeholders and adjust delivery plans as needed

Governance, Compliance, and Standards

• Ensure compliance with government IT governance requirements, including Florida IT rules (60GG-1 through 5, F.A.C.)

• Align product development activities with enterprise architecture, accessibility, and security standards

Stakeholder Communication and Collaboration

• Communicate technical and functional information clearly to business owners, leadership, and technical teams

• Present product functionality, performance metrics, delivery progress, and risk mitigation plans

• Facilitate training, knowledge transfer, and guidance for business users impacted by ServiceNow changes

Continuous Improvement and Quality Assurance

• Recommend and implement process improvements to enhance product delivery and platform performance

• Collect and integrate feedback from users to support continuous improvement initiatives

• Monitor quality of deliverables and ensure adherence to project standards and organizational best practices

Documentation and Reporting

• Maintain accurate documentation of ServiceNow configuration, CMDB structures, and Discovery processes

• Produce regular reports on project status, product readiness, and risk mitigation efforts

• Document lessons learned and provide recommendations for future platform enhancements

Customer-Facing and Training Support

• Support internal business teams and end-users through training sessions, workshops, or onboarding related to new ServiceNow capabilities

What You'll Need

Required:

• Minimum 7 years in IT product development and experience managing product development timelines, release planning, feature delivery, and post-deployment support

• Minimum 5 years leading complex, multi-team product or technology solution delivery in high-tech or government environments

• Proven experience with ServiceNow development, implementation, and enhancement, including workflows, modules, and system integrations

• Experience managing CMDB structure, data quality, and governance

• Experience with ServiceNow Discovery tool implementation, including automated asset discovery, data validation, and integration

• Strong ability to communicate complex technical information to business owners, leadership, and technical teams

• Proficiency with collaborative tools such as SharePoint 365, Microsoft Project, and Azure DevOps

• ServiceNow System Administrator Certification

Preferred:

• Familiarity with aligning ServiceNow products and enhancements with enterprise architecture principles and organizational standards

• Experience in prototyping, technical evaluation, solution testing, or validating releases for production readiness

• Experience integrating continuous improvement practices and incorporating user feedback into product enhancements

• Experience in government IT programs or large-scale enterprise projects, including coordination of multi-vendor teams

• Experience supporting business teams, end users, or organizational training related to ServiceNow platform changes

• Certified Implementation Specialist (CIS) – ServiceNow

• Project Management Professional (PMP)

• ITIL Foundation or Agile/Scrum certification

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor