Guest Service Coordinator
Location: Gulf Coast Medical Center -13681 Doctor's Way Fort Myers FL 33912
Department: Administration Services - SNU
Work Type: Full Time
Shift: Shift 1/11:00:00 AM to 7:30:00 PM
Minimum to Midpoint Pay Rate: $21.54 - $25.31 / hour
Summary
The primary role of the Guest Service Coordinator is to support the Guest Services Department and Guest Services Management for Lee Health. This position coordinates guest services across multiple departments and service lines in the Emergency Department, Acute and Post-Acute care hospitals. Consults with staff, physicians and leadership on innovative approaches to providing an excellent patient experience and advocating patient rights. Interacts with patients and customers to facilitate and resolve any concerns/complaints related to services rendered which includes daily rounding. Office duties include filing, record keeping, data entry and all documentation in accordance with the guest services policies and procedures. Promotes a guest first culture through role modeling outstanding customer service skills and attitude.
Requirements
Education: High School diploma or equivalent required. Associates degree preferred.
Experience: A minimum of 3 years experience in customer service role. At least 1 year of experience in a Healthcare setting.
Certification: N/A
License: ** For SNU location only**
F-Tag 680 required. F-Tag 680 (Qualified Activity Professional) requires skilled nursing facilities to have a qualified professional, either licensed/registered by the state or certified by a recognized body, to direct their activity program.
Other: Excellent communication skills and the ability to relate well to others in stressful situations. Knowledge of and the ability to use basic office software, computers and office equipment.
US:FL:Fort Myers
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