Client Service Support Analyst
#IND123
Job ID 22387 – Client Service Support Analyst
Location: Fully remote, must be local to Tampa
Required onsite quarterly for town hall meetings/as needed
Pay: $62,000-$65,000
Type: Direct hire
Schedule:
Career outlook: Benefits include 401k with match
Job description:
- Serve as the operational subject matter expert, supporting service delivery and resolving customer inquiries through deep understanding of internal processes.
- Generate, analyze, and distribute client-specific reports including monthly, quarterly, and ad hoc data requests.
- Provide education and guidance to clients and providers, ensuring clarity on processes and system functionality.
- Investigate and evaluate disputed claims, identifying root causes related to system configuration, processing, or contractual issues.
- Collaborate cross-functionally to address operational errors, recommend process improvements, and support special projects requiring detailed research.
Nice to have:
- Working knowledge of SQL
- JIRA
- Experience or certification in medical billing and/or coding a plus.
Requirements:
- Must have recent experience in health plan or healthcare services
- Ability to learn SQL queries
- Must be MS Office proficient
- Must be analytical, proactive, solutions and improvement focused, with strong attention to detail
- High school diploma or equivalent
- Background check required
- Drug screening required
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