Customer Service Representative

About the Role

We’re seeking a Customer Service Representative to join a high-performing team in a hybrid work environment. In this role, you’ll handle inquiries related to contract administration, dealer portal access, and supply orders, while delivering exceptional customer support and building strong relationships.

Key Responsibilities

• Respond to inquiries from field representatives, dealerships, customers, and lenders.
• Provide personalized support via email, phone, and chat.
• Resolve customer issues using knowledge of products, services, and policies.
• Address contract interpretation questions and troubleshoot portal access for auto dealers.
• Generate accurate reports and collaborate with internal teams, including management.

Qualifications

• Bilingual proficiency in English and Spanish is required.
• High school diploma or equivalent.
• Minimum 2 years of customer service experience in an omni-channel contact center.
• Strong multitasking skills across multiple systems; excellent typing and data entry.
• Proficient in Microsoft Office and related tools.
• Exceptional verbal, written, and active listening communication skills.
• Ability to work Monday–Friday, 9:30 AM–6:00 PM EST in a hybrid schedule.

Additional Details

• One week of formal training followed by shadowing and ongoing support.
• Flexible schedule with 3 remote days and 2 onsite days (Tuesday & Wednesday).
• Casual, modern office environment with amenities including dining, fitness, and medical facilities.
• Candidates must pass a typing test and call center proficiency assessment.

Pay Structure

• 0–2 years experience: $19/hour ($21 bilingual)
• 2+ years experience: $21/hour ($23 bilingual)
• Max: $23/hour ($25 bilingual)

Why Join?

This is an opportunity to work with a well-established organization in the automotive industry, offering a collaborative team environment and potential for long-term growth.

This is a Contract position based out of Deerfield Beach, FL.

The pay range for this position is $19.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Deerfield Beach,FL.

This position is anticipated to close on Jan 21, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.