Financial Counselor I

: Position Summary: About Orlando Health: Orlando Health South Lake Hospital is a community-focused acute-care hospital that has been serving Lake County since 1947. Located in Clermont, Florida, the 235-bed facility has undergone a recent expansion and renovation featuring a new five-story patient tower. Areas of specialty include cardiovascular care, minimally invasive and robotic surgery, neurosciences, obstetrics and women's health, orthopedics, and emergency services. The Orlando Health South Lake Hospital Center for Women and Babies, Orlando Health South Lake Hospital Center for Specialty Surgery, SkyTop View Rehabilitation Center and Orlando Health National Training Center also are located on the 180- acre health, wellness and education campus. Orlando Health South Lake has received high performing ratings in seven frequently treated procedures and conditions in the U.S. News & World Report 2024-25 Best Hospitals rankings and 12 consecutive “A" Safety Grades from The Leapfrog Group. Orlando Health South Lake is part of the Orlando Health system of care, which includes award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities that span Florida's east to west coasts and beyond. Collectively, our 29,000+ team members honor our over 100-year legacy by providing professional and compassionate care to the patients, families and communities we serve. Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible, so that you can be present for your passions. “Orlando Health Is Your Best Place to Work” is not just something we say, it's our promise to you Position Summary: The Financial Counselor assists patients and their families with a host of services to ensure that the process of collecting payments is fully explained and is as comfortable as possible. Part Time Position Responsibilities:

• Understands the importance Orlando Health places on providing exemplary customer service and performs job functions in a manner

that helps meet the department customer service goals.

• Demonstrates a positive and professional approach and communicates effectively with customers and team members at all times.
• Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information
• Contacts Primary Care or Admitting Physician to obtain authorizations, diagnosis, and procedure detail as necessary.
• Explains necessary forms and obtains signatures from patient/guarantor.
• Contacts appropriate payers, verifying benefits and obtaining necessary authorizations.
• Explains insurance benefits and collects co-pays, deductibles and self-pay portions due.
• Collects for related professional care when appropriate.
• Documents authorization and benefit information in registration system.
• Assembles patient record and obtains copies of relevant documents including insurance cards, photo identification cards and any

advance directives.

• Demonstrates a basic knowledge of third party reimbursement requirements and regulations.
• Exhibits competency in the use of all registration systems, electronic verification tools and Web based resources.
• Follows Patient Financial Services self-pay policies including completion of Guarantor Financial Statement Application, explanation

of payment options and collections of monies due.

• Follows Patient Financial Services policies related to cash handling.
• Performs basic individual cashiering functions.
• Collects and inventories patient valuables following policy guidelines.
• Maintains basic understanding of the medical necessity screening process and appropriate systems.
• Performs appropriate pre-registration functions including calling physician offices, insurance payers and the patient/guarantor, as

necessary.

• Maintains departmental logs for statistical reporting.
• Consistently meets Quality Assurance standards set by Patient Access and the department.
• Meets departmental goals regarding collections, productivity and customer service.
• Maintains flexibility in work schedule availability that allows department to change/modify work schedule to meet departmental

needs.

• Meets federal, state and hospital requirements related to compliance issues.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state

and local standards.

• Maintains compliance with all Orlando Health policies and procedures.

Qualifications: Education/Training:

• High School or equivalent.
• Must complete Patient Financial Services Orientation program and annual educational requirements

Licensure/Certification: None. Experience:

• Two (2) years' experience in a financial, business office, or customer service environment required.
• Proficient in Windows Microsoft Office-based products (Word, Excel, PowerPoint).
• Typing proficiency.
• One (1) year PC/Windows experience.